Salesforce Commerce Cloud (SFCC) Technical Test Lead

We are seeking a Technical Test Lead with strong functional and integration testing experience in Salesforce Commerce Cloud (SFCC), Salesforce Loyalty Management, and retail commerce ecosystems. The role will lead end-to-end testing, API validation, defect management, and integration testing across Salesforce and downstream enterprise applications.

Roles and Responsibilities

• Lead end-to-end functional and integration testing across SFCC and Salesforce Loyalty Management.
• Develop test plans, execute test cases, manage defects, provide status reporting, and drive testing sign-off.
• Validate integrations between Salesforce platforms and downstream enterprise applications.
• Perform hands-on testing of web applications, APIs, and integrated retail systems.
• Conduct API testing using Postman or similar tools and validate REST APIs and JSON payloads.
• Investigate complex issues across multiple systems and perform data validation using SQL.
• Coordinate testing activities across Business, Product, IT, and vendor teams.
• Support testing of retail commerce and omnichannel business processes.
• Lead and mentor testing teams while ensuring quality, accountability, and timely delivery.
• Contribute to test automation initiatives and continuous improvement.

Required Skills

• 8+ years of experience in software testing/development.
• 1–2+ years of hands-on experience with:
  • Salesforce Commerce Cloud (SFCC)
  • Salesforce Loyalty Management
  • End-to-End Integration Testing
• Strong understanding of Salesforce Loyalty Management capabilities and business processes.
• Experience testing Salesforce integrations and downstream enterprise applications.
• Strong API testing experience with Postman, REST APIs, and JSON.
• Strong SQL and data validation skills.
• Experience with functional, integration, web, and API testing.
• Strong defect management, analytical, problem-solving, and stakeholder management skills.
• Ability to lead testing activities while remaining hands-on.

Preferred Skills

• Retail and omnichannel commerce experience.
• Knowledge of customer, order, loyalty, inventory, and fulfillment processes.
• Exposure to Sterling OMS, Oracle XStore POS, and MuleSoft.
• Experience with test automation tools and frameworks.
• Experience coordinating multiple vendor teams.
• Ability to work onsite 3+ days per week, with flexibility for up to 5 days based on project requirements.