Pre-Services Lead

@ 70 HonorHealth Support Services
70 HonorHealth Support Services70honorhealthsupportservices.com

Pre-Services Lead

Phoenix, AZ
Posted 6 days ago

About the job

HonorHealth is a nonprofit healthcare system serving Phoenix, focusing on caring for communities with dedicated staff. The Pre-Services Lead oversees patient registration, scheduling, and insurance processes, supporting staff, ensuring compliance, and improving workflows.

Requirements

  • 2 years registration or financial counseling
  • Customer service experience
  • Hospital registration or scheduling
  • Knowledge of healthcare systems
  • Supervisory skills

Qualifications

  • High School Diploma or GED
  • Healthcare-related certificate preferred
  • 3 years healthcare scheduling experience
  • Experience in patient accounts
  • Leadership abilities

Full job description

Primary City/State:

Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category:

Billing and Revenue Cycle

Shift:

Day

Department:

Pre-Registration



Monday-Friday 7:00am -5:00pm




Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:



JOB SUMMARY

Performs as a working lead and support for the staff. Assists staff in scheduling, pre-registration, deposit calculations, self-pay pricing and insurance verification. Serves as subject matter expert with current systems and processes within the department and interdepartmentally; with insurance benefits and authorization requirements; with self-pay and charity accounts.

ESSENTIAL FUNCTIONS
  • Serves as a resource for fellow employees and outside departments in regards to appointment scheduling, registration and insurance verification matters. Provides coordination and information to all disciplines and departments to ensure efficient and effective hospital department workflow.
  • Assists in supervision of all Pre-Services staff. Provides feedback to Supervisor on staff performance for evaluation purposes. Participates in monthly one-on-one meetings with staff to provide productivity measurements and feedback.
  • Maintains all departmental and network policies, procedures and guidelines to ensure optimal execution of departmental tasks and achievement of goals. Assists in the development of new procedures and processes. Develops new policies and procedures as required. Participates in process improvement activities and implements process changes as directed by Supervisor. Supports Supervisor in other activities, as needed.
  • Performs pre- registrations, scheduling, pricing, and other system required tasks to remain knowledgeable and proficient in all applicable systems. Performs at a super user level in systems.
  • Serves as subject matter expert for HIPAA, Federal regulations, state regulations, health system policies, departmental policies and reimbursement criteria. Attends/assists in leading departmental meetings and huddles in order to enhance communications within and between departments. Attends payer in-services as assigned in order to remain current on payer requirements. Performs downtime duties as necessary.

EDUCATION
  • High School Diploma or GED Required
  • Other / Certificate in related healthcare field. Preferred
EXPERIENCE
  • 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service Required
  • 3 years healthcare scheduling or hospital registration experience or patient financial counseling or Medical Assistant experience Preferred
  • 3 years minimium experience required Preferred
LICENSES AND CERTIFICATIONS



We're all in for your career.

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