Position Overview

United Health Services (UHS) is seeking a Team Leader Business Office to provide day-to-day leadership, guidance, and support to the Professional Billing team. The Team Leader Business Office is responsible for promoting operational excellence by ensuring productivity, quality standards, and organizational values are consistently achieved. This role serves as a key resource for staff, helping to resolve issues, answer questions, and facilitate effective communication across the team.

The Team Leader Business Office plays an integral role in employee development, coaching, accountability, and continuous process improvement initiatives. Working closely with leadership, this position supports team performance, enhances operational outcomes, and fosters a positive and collaborative work environment focused on delivering exceptional service and achieving department goals.

Primary Department, Division, or Unit:

Patient Accounting, UHS Revenue Cycle Operations

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$21.31 - $30.90 per hour, depending on experience

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Job Responsibilities

• Provide leadership, coaching, and mentoring to team members.
• Promote a culture of accountability, engagement, collaboration, and continuous improvement.
• Monitor productivity, quality, work queues, and key performance indicators.
• Conduct routine coaching, feedback, and performance discussions.
• Assist in onboarding, training, and competency development of staff.
• Identify operational challenges and recommend process improvements.
• Support implementation of departmental initiatives and organizational priorities.
• Partner with leadership and cross-functional teams to resolve workflow issues and improve efficiency.
• Ensure desktop procedures, training materials, and work instructions remain accurate and current.
• Utilize data and trend analysis to identify opportunities to improve quality, reduce denials, and increase productivity.
• Facilitate effective communication and ensure important information is consistently shared with staff.
• Assist with change management initiatives and support staff through periods of transition.
• Promote a positive, professional work environment aligned with organizational values.

Position Qualifications

Minimum Required:

• High school diploma or equivalent.

Preferred:

• Associates degree in Accounting, Bookkeeping, or related field.

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.