Instructional Designer - Customer Service
@ Uline, Inc.Instructional Designer - Customer Service
About the job
Uline, a family-owned leader in shipping and packaging supplies, seeks an Instructional Designer to create training programs, develop materials, and enhance customer service education.
Requirements
- Experience with rapid-authoring tools
- Audio and video editing skills
- Strong communication skills
- Collaborate with leadership
Qualifications
- Bachelor's degree in instructional design
- 3+ years in customer service industry
- Knowledge of technology trends
Full job description
Instructional Designer - Customer Service
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Have a passion for designing engaging learning tools to ignite the potential in others? Support learning and development for Uline’s customer service team as an Instructional Designer! In this role, you'll design and develop learning solutions and training programs to empower our people to deliver legendary service.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Develop quality learning materials for in-person, eLearning and video training modules that align with Uline standards.
Collaborate with leadership to identify learning needs and to create learner-focused content.
Create standards for consistent training delivery and measure program effectiveness.
Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness.
Minimum Requirements
Bachelor's degree in instructional design or technology, education or a related field.
Experience with rapid-authoring, audio and video editing tools and workflows.
Strong communication and interpersonal skills.
3+ years of experience in the customer service industry preferred.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled