Front Desk Agent

@ Marriott Resorts Hospitality Corporation
Marriott Resorts Hospitality Corporationmarriottresortshospitalitycorporation.com

Front Desk Agent

Posted 1 day ago

About the job

Marriott Vacations Worldwide makes vacation dreams come true. As a Guest Services Agent, you'll assist guests, provide amenities info, and ensure memorable stays in a supportive, friendly environment.

Requirements

  • Available to work weekends and holidays
  • Good communication skills
  • Customer service experience
  • Able to stand for long periods
  • Basic computer skills

Qualifications

  • High school diploma or equivalent
  • Friendly and professional demeanor
  • Able to lift 25 lbs
  • Physically able to perform job duties
  • Team player

Full job description

Hourly Rate: $18.65

Regular Full-time Position

Shift:1st/2nd: Must be available weekends and holidays

Hourly Wage: $18.65

Are you looking for a place where meaningful moments are made together?  

 

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

  • *Benefit Eligibility will vary by position 

 

Site Specific Perks 

  • Free on-site parking with beach access  

  • Complimentary work shoes twice a year  

  • Discount on Food & Beverage outlet meals   

  • Hats, sunscreen, and t-shirts for outdoor roles, as needed 

  • Jackets provided upon request  

  • Quarterly celebrations, Associate Appreciation Week, and Housekeeping Appreciation Week 

 

As a Guest Services Agent, a typical day will include:  

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. 

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) 

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  

  • Answers telephone calls and routes calls to the proper department as applicable.    

  • May be asked to assist with bellman and runner duties depending on facility or location. 

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Guest Services Agent at MVW:  

  • Available to work various shifts, holidays, and both weekend days. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

  • Specific job duties may differ by property, size of team, or facility. 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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