Field Technician

@ Latitude Inc

Field Technician

Posted 4 months ago

This job is still taking applications, but it's been up a while.

About the job

A healthcare tech company providing emergency response systems supports seniors and individuals with disabilities, focusing on safe in-home monitoring and service.

Requirements

Reliable personal vehicle
Willingness to travel
Strong communication skills
Customer service experience
Basic technical comfort

Qualifications

Ability to work independently
Comfort working with seniors
Dependable and professional
Good problem-solving skills

Full job description

A well-established, family-owned healthcare technology company is seeking a Field Service Technician to support a growing client base across the Baltimore region. The organization provides personal emergency response systems designed to support seniors and individuals who require in-home safety monitoring.

Key Responsibilities

Install, configure, and service personal emergency response systems in client homes
Reset or replace equipment as needed and ensure devices are functioning properly
Provide friendly and patient support to seniors and individuals with disabilities
Troubleshoot basic device issues and respond to service requests
Maintain professional communication with clients and internal staff
Occasionally assist with training or supporting technicians in other regions (travel expenses covered)
Respond to equipment-related service calls when scheduled

Qualifications

Reliable personal vehicle and willingness to travel within the Baltimore region
Comfortable driving to service locations, including occasional longer trips (up to 2–3 hours round trip)
Strong communication and customer service skills
Professional, dependable, and comfortable working with seniors in their homes
Ability to work independently and manage appointments efficiently
Basic technical comfort with electronic devices (training provided)

Show full description