Customer Support Specialist

@ Uline, Inc.
Uline, Inc.uline,inc..com

Customer Support Specialist

Kenosha, WI
Posted 1 day ago

About the job

Uline is a leading distributor of shipping and packaging materials in North America. The Customer Support Specialist role involves handling orders, assisting customers, and building relationships, with training and growth opportunities in a stable, employee-focused company.

Requirements

  • High school diploma or equivalent
  • Excellent problem-solving skills
  • Strong listening and communication
  • Prior customer service experience a plus
  • Eager to learn and train

Qualifications

  • Bachelor's degree preferred
  • Customer-focused attitude
  • Ability to handle inquiries confidently
  • Team player with digital skills
  • able to work on-site

Full job description

Customer Support Specialist

Pay from $27 to $32 per hour with significant growth and earning potential!

Includes $2 Shift Differential

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Why Customer Service at Uline?

  • Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.

  • Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

  • Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology.

  • Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

  • Build business relationships with customers over phone, email and chat.

  • Understand customer needs and recommend Uline's best solutions.

  • Help customers navigate Uline's website and online ordering.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • Excellent problem-solving, listening and communication skills.

  • Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNCS)

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