Technical Operations Engineer

ABOUT THE TEAM

As a member of Anduril’s Mission Operations team, you will be responsible for deploying and supporting Anduril’s products all over the world. You will go forward with products early on in their lifecycle and work with engineering teams to iteratively improve them over time. The challenges you will encounter are innumerable and unpredictable, but you will be expected to take ownership of delivering the technical solution.
You must be both a teacher and a student, able to coach teammates on systems that you’ve gained intimate familiarity with and then transition into mastering the next system. You’ll also guide users through product employment and troubleshooting, advise account managers on how to structure an operation to ensure technical success, and communicate specific recommendations for product refinement to engineering teams.

ABOUT THE JOB

We are seeking an experienced Technical Operations Engineer with prior training and experience in a relevant engineering field, to integrate the Imaging families of systems into operational concepts of employment. You will serve as a subject matter expert on Anduril Imaging families of products to ensure that customers can take full advantage of our systems.  You will work cross functionally with Imaging Operations Leads, Technical Operations Engineers, and engineering functional leadership to address customer training, product deployment planning, technical documentation, and troubleshooting directly with customers.  

WHAT YOU’LL DO

• Serve in a customer-facing capacity, working directly with the Department of War to develop and deploy Anduril integrated hardware-software products to meet customer and operational needs.
• Support the delivery of contract deliverables such as training manuals, pre-deployment site surveys, and technical documentation.
• Tackle complex issues related to hardware, software, and networking in unstructured situations, driving them to resolution.
• Communicate field issue status to internal and customer teams, keeping them informed.
• Support the development and implementation of comprehensive operational and logistical plans for various events.
• Ensure high availability and performance of imaging systems.
• Manage, unblock, and accelerate cross-team projects spanning multiple functional teams and cross-functional initiatives. 
• Provide end-to-end support including hardware setup and software configuration.
• Pre-configure systems and ensure seamless integration with program infrastructure.
• Troubleshoot issues in real-time, applying analytical thinking and hands-on problem-solving skills.
• Author training documentation and instructions for end users and internal program usage.
• Configure and troubleshoot networking environments, including firewalls, routers, switches, access points, and cloud based environments.

REQUIRED QUALIFICATIONS

• 5+ years of experience of strong problem solving in unstructured environments at the interface of hardware, software, and networking.
• Strong mechanical and electrical aptitude and troubleshooting skills.
• Experience with command line Linux troubleshooting and operation.
• Experience translating and decomposing technical concepts into operational requirements and performance specifications.
• Experience in project management and product deployment roles.
• Excellent written and verbal communication skills.
• Ability to travel more than 75% of the year to remote regions of the world for up to two months at a time, including to hazard zones.
• Eligible to obtain and maintain an active U.S. Top Secret/SCI security clearance.

PREFERRED QUALIFICATIONS

• B.S. in mechanical engineering, aerospace engineering, computer science, or related technical field.
• Network+ and Linux+ or equivalent experience.
• Experience with employing EO/IR and Imaging systems in military operations from the tactical to operational-level.
• Prior military or overseas contracting experience.