Amazon Connect Architect

@ Long Finch Technologies
Long Finch Technologieslongfinchtechnologies.com

Amazon Connect Architect

Frisco, Texas
Posted today

About the job

We are hiring an Amazon Connect Architect to design, implement, and support cloud contact center solutions, integrating AI and ensuring operational excellence on AWS platforms.

Requirements

  • Proficiency in programming (Python, Java)
  • Experience with cloud contact centers
  • Knowledge of Infrastructure as Code
  • AWS application and networking skills
  • Experience with CI/CD tools

Qualifications

  • Strong contact center understanding
  • Knowledge of voice technologies
  • Troubleshooting and monitoring skills
  • Experience with enterprise AWS solutions
  • AI and speech analytics familiarity

Full job description

• Proficiency in at least one modern programming language (e.g., Python, Java)

• Experience implementing cloud contact center platforms, preferably Amazon Connect

• Strong expertise with Infrastructure as Code (e.g., Terraform)

• Ability to architect and implement AWS applications and networking

• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)

• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions

• Advanced knowledge of application and infrastructure architecture principles

• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)

• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch

• Experience building and supporting enterprise solutions on AWS

• Strong understanding of contact center operations (required)

• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

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