Studio Experience Lead - Hyde Park, FL

@ [solidcore]
[solidcore][solidcore].com

Studio Experience Lead - Hyde Park, FL

Posted 3 weeks ago

About the job

[solidcore] is a fitness studio emphasizing client connection, community, and quality coaching. The Studio Experience Lead supports operations, sales, client engagement, and team management to enhance studio success.

Requirements

  • Excellent interpersonal skills
  • Customer service experience
  • Organization and attention to detail
  • Initiative and independence
  • Ability to lift 30 pounds

Qualifications

  • High school diploma or some college
  • 2+ years sales/customer service
  • 1+ years coaching experience
  • Leadership or team management
  • Passion for fitness and wellness

Full job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our team as a full-time Studio Experience Lead (SEL). This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Studio Experience Leads contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.

You will be responsible for:

STUDIO & CLIENT EXPERIENCE

  • Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming
  • Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.
  • Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management
  • Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction
  • Reviewing and responding to client feedback; responding to client concerns promptly and effectively
  • Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns

    • BRAND CONSISTENCY/MANAGEMENT

  • Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean
  • Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
  • Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
  • Quickly addressing any maintenance or equipment issues that are visible to clients
  • Alerting coaches about client milestones and setting up the celebration board

    • SALES

  • Educating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studio
  • Delivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quota
  • Maximizing in-studio revenue through proactive client engagement and follow-up
  • Following up with client lists in Axle to meet monthly sales targets
  • If applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performance

    • COACHING

  • Coaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staff

    • What we need from you:

    • High school education, some college preferred
    • This is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached).
    • Ability to lift up to 30 pounds and walk through all areas of the studio
    • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

    What skills & experience you'll bring to us:

  • Excellent interpersonal and communication skills
  • Outstanding customer service skills
  • Strong organizational skills and careful attention to detail
  • Must be willing to initiate tasks and perform duties without direction
  • Ability to stand for long durations of time
  • 2+ years sales and/or customer service experience preferred
  • 1+ years coaching experience preferred
  • MBO experience preferred
  • Demonstrated leadership and/or team management experience preferred
  • Passion for fitness, wellness, and the [solidcore] brand

    • Compensation & Benefits:

  • Compensation: $21.83-$25.24 hourly 
  • Bonus eligibility based on performance
  • Monthly cell phone stipend
  • 401k with employer match
  • Health, dental, & vision insurance
  • Flexible PTO
  • Free drop in classes at [solidcore]
  • And MORE

    • Show full description

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