Patient Experience Representative I - Ambulatory

@ Boston Children's Hospital
Boston Children's Hospitalbostonchildren'shospital.com

Patient Experience Representative I - Ambulatory

Boston, MA
Posted 3 weeks ago

About the job

Join our Immunology department as a Patient Experience Rep. Support patient interactions, manage schedules, and coordinate services for a positive patient journey.

Requirements

  • Customer service experience
  • Administrative skills
  • Effective communication
  • Ability to work with diverse groups

Qualifications

  • High school diploma
  • Prior experience preferred
  • Strong interpersonal skills
  • EPIC experience a plus

Full job description

Position Summary:
As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Key responsibilities:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring providers and practices
    • Obtaining required authorizations to compile patient and staff schedules
    • Scheduling patients and supporting patients encounter
  • Customer Service
    • May be required to rotate to front desk, greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians/supervisors
    • Answering, screening, and routing telephone calls.
    • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Administrative:
    • Providing routine clerical support as needed
    • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
    • Facilitating and directing communication with Financial Counseling
Schedule:
  • Monday - 8:00am - 6:00pm
  • Thursday - 11:30am - 9:00pm
  • Friday - 11:00am - 9:00pm
  • Saturday - 8:00am - 3:00pm
  • Sunday - 8:00am - 2:00pm
Minimum qualifications
Education:
  • A high school level of education required, bachelor’s degree preferred
Experience:
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies
  • Previous experience with EPIC preferred

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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