Shift Leader

@ Insomnia Cookies
Insomnia Cookiesinsomniacookies.com

Shift Leader

Posted 26 months ago

This job is still taking applications, but it's been up a while.

About the job

The company operates a bakery at Binghamton Univ. and seeks a Shift Leader to oversee daily operations, boost team performance, and ensure customer satisfaction.

Requirements

  • Customer service experience
  • Point of Sales systems skills
  • Strong communication skills
  • Time management ability
  • Team leadership ability

Qualifications

  • At least 1 year in customer service
  • Outgoing and friendly personality
  • Legally eligible to work
  • Able to lift 40 lbs
  • Must be 18+ years old

Full job description

As a Shift Leader at our Binghamton Univ. store located at 4710 Vestal PKWY E, Vestal, Town of Ny 13850, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!


SOME OUR SWEET SHIFT LEADER PERKS & PAY:

•         Starting pay rate of $16.00/hr

•         Flexible part-time work schedules

•         Paid vacation and sick time off

•         Interactive training & mentorship

•         Pet insurance for your furry loved ones

•         Job stability with a rapidly growing and reputable company

•         Achievable growth/promotion opportunities

•         You get to work in a fun, exciting team environment

•         Employee discount and FREE cookies with every shift!


WHAT WILL I DO AS A SHIFT LEADER?

•         Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

•         Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

•         Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

•         Support and work alongside the Cookie Crew

•         Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

•         Manage cash handling and deposits


DESIRED SKILLS/EXPERIENCE:

•         At least 1 year of working experience in a customer service focused role

•         Point of Sales systems experience

•         Outstanding communication, time management, and people skills

•         Outgoing/friendly/patient

•         Detail focused and results-oriented

•         Ability to lead-by-example and motivate others

•         Ability to lift up to 40 lbs.

•         Legally eligible to work in the United States

•         Must be 18 years or older to be employed

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