Customer Service Representative

@ SunSource
SunSourcesunsource.com

Customer Service Representative

Posted 1 day ago

About the job

The company specializes in industrial hoses and gaskets, focusing on sales, customer service, and account management to keep clients satisfied.

Requirements

  • 4+ years related experience
  • Proficient in Microsoft Office
  • Customer service skills

Qualifications

  • Bachelor's degree or equivalent
  • Ability to handle high-volume environment

Full job description

The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet.  The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.


Role and Responsibilities

  • Sell industrial hose and gasket products and maintain customer accounts
  • Take orders on the phone and over the internet
  • Enter orders and product quotes into the computer system
  • Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
  • Estimate delivery dates based on knowledge of production and delivery schedules and inventory
  • Prepares reports of business transactions in company database
  • Works with account managers to keep account activities up to date
  • Investigates and resolves customer problems with deliveries
  • Other duties as assigned

Education and Experience

  • 4plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
  • Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
  • Knowledge of industrial hose and gasket industry preferred

Show full description