28451 Marguerite Parkway, Mission Viejo, CA 92692

Automotive Service Advisor

$80,000 - $200,000+ Expected Annual Income

High Customer Traffic | Career Growth Opportunity

Previous Automotive Service Advisor, Service Writer, and/or Dealership Service Experience is Required.

Audi Mission Viejo is growing and actively seeking a professional, customer-focused Automotive Service Advisor to join our team. This is an opportunity to work with one of the most recognizable luxury automotive brands in the world while building a long-term career with strong earning potential and a loyal customer base.

We are looking for someone who thrives in a fast-moving dealership environment, communicates effectively with customers, and understands how to deliver a premium ownership experience from write-up to delivery. If you take pride in building relationships, managing repair orders efficiently, and helping customers feel confident throughout the service process, we want to speak with you.

We Offer:

• $80,000 - $200,000+ (base salary + commission, based on experience and performance)

• Paid training
• Medical, Dental, Vision, Disability, and Life insurance
• Flexible Spending Accounts (FSA)
• 401(k) Retirement Plan
• Paid Time Off + Holiday Pay
• Employee discounts
• Steady workflow with strong customer demand
• Supportive, team-oriented culture focused on long-term employee success
• A clean, well-equipped, state-of-the-art service facility

Responsibilities:

• Greet customers promptly and professionally during service visits
• Listen carefully to customer concerns and document repair requests accurately
• Advise customers on recommended maintenance and repair services
• Communicate repair timelines, estimates, and updates throughout the service process
• Coordinate with technicians to ensure efficient workflow and accurate diagnostics
• Review completed repairs and explain services performed to customers
• Maintain strong CSI and customer satisfaction standards
• Monitor open repair orders and follow up with customers as needed
• Ensure all documentation and warranty information is completed properly
  
  
  

Requirements/Qualifications:

• Previous Automotive Service Advisor, Service Writer, and/or Dealership Service experience is required
• Luxury dealership experience is a plus
• Strong communication and customer service skills
• Ability to multitask in a fast-paced dealership environment
• Organized, professional, and detail-oriented
• Experience using dealership management software preferred
• Valid driver’s license and acceptable driving record required

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other
protected status.