CUSTOMER SERVICE REPRESENTATIVE

@ Community Choice Financial Family of Brands
Community Choice Financial Family of Brandscommunitychoicefinancialfamilyofbrands.com

CUSTOMER SERVICE REPRESENTATIVE

Balch Springs, TX
Posted 1 day ago

About the job

Community Choice Financial is a leader in financial services, providing loans, insurance, and retail financing. As a Customer Service Representative, you'll support customers, handle inquiries, educate on financial products, and contribute to community engagement while following compliance standards.

Requirements

  • Good communication skills
  • Customer service experience
  • Ability to handle inquiries
  • Detail-oriented
  • Team player

Qualifications

  • High school diploma or equivalent
  • Basic computer skills
  • Excellent interpersonal skills
  • Problem-solving ability

Full job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.
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