Technical Customer Analyst (R-19216)

@ Dun & Bradstreet
Dun & Bradstreetdun&bradstreet.com

Technical Customer Analyst (R-19216)

Posted 1 month ago

This job is still taking applications, but it's been up a while.

About the job

Dun & Bradstreet is a global leader in business data and analytics, helping companies grow and manage risk. The Technical Customer Analyst supports technical solutions, troubleshooting, and customer needs. Join a diverse, innovative team shaping the future of data-driven decision-making.

Requirements

  • 5-8 years related experience
  • Proficiency in JavaScript
  • Experience with data manipulation
  • CRM admin experience
  • Strong troubleshooting skills

Qualifications

  • Bachelor’s degree required
  • Ability to communicate technical info
  • Customer-focused mindset
  • Problem-solving aptitude
  • Continuous learning attitude

Full job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Technical Customer Analyst will work independently as well as partner with technical and customer-facing teams to support complex technical solutions for our customers, specifically responsible for the troubleshooting and resolution of technical issues.


Essential Key Responsibilities

  • Perform timely technical support and issue management of our complex products and applications.

  • Troubleshoot and resolve technical issues while working with peers and partner groups as needed.

  • Seek to continue learning new features and intricacies of supported products to better support 

    customers and internal team members.

  • Interface with D&B team members to provide guidance regarding technical requirements definition 

    and/or issue resolution.

  • Interface directly with peers and internal customers to provide technical expertise and validate 

    solutions vs. customer needs or expectations.

  • Act as the subject matter expert internally and externally on how D&B systems work.

  • Make recommendations for system, process and product enhancements based on experience

    supporting the product.

Essential Skills and/or Certifications

  • Bachelor’s degree in a related technology field and/or 3 years of experience

  • Strong proficiency and experience in JavaScript

  • Experience supporting and/or using APIs is a plus

  • Experience in performing admin work in CRM environment, e.g. SFDC

  • Intermediate SQL experience is a plus

  • Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files

  • Strong analytical, problem-solving and trouble shooting skills

  • Experience using AI in a professional capacity to improve productivity and efficiency

  • Results-oriented individual, able to work independently and handle multiple and/or complex priorities in a fast-paced, dynamic environment

  • Ability to communicate (oral and written) complex technical requirements, issues and solution in layman terms

  • Proficiency in Microsoft Office Suite skills

  • Strong customer focus and capability for taking ownership for issue resolution

  • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs


    • Physical Requirements

    • Ability to sit, speak and operate telephone and/or computer for long periods of time

    • Ability to handle pressure, stressful conditions, and conflict resolution

    • Ability to work day, evening and/or weekend hours as needed

      • #LI-DNI


    Benefits We Offer

    · Generous paid time off in your first year, increasing with tenure.

    · Up to 16 weeks 100% paid parental leave after one year of employment.

    · Paid sick time to care for yourself or family members. 

    · Education assistance and extensive training resources.

    · Do Good Program: Paid volunteer days & donation matching.  

    · Competitive 401k with company matching.

    · Health & wellness benefits, including discounted Wellhub membership rates.

    · Medical, dental & vision insurance for you, spouse/partner & dependents.

    All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

    Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

    Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

    Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.

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