Customer Service Representative

Sagility is hiring a work-from-home Customer Service Representative to support healthcare members and patients via phone, email, and chat. In this role, you will handle benefit questions, claims issues, and eligibility inquiries, accurately document interactions, and follow HIPAA and company guidelines. You will use multiple systems to research information, resolve concerns, and escalate complex cases as needed. Success in this position requires strong communication, basic medical/insurance terminology, computer proficiency, and a commitment to accuracy, empathy, and exceptional member experiences in a fast-paced virtual environment.