Member Service Representative

At Gallagher, we’re looking for a Member Services Representative - Employee Benefits to join our team. This role is all about building strong relationships with clients and ensuring they receive exceptional service supporting Government entities. You’ll work closely with our sales team and guide Client Service Associates to create a collaborative and supportive environment. If you’re passionate about helping clients and enjoy solving challenges, this could be the role for you!

• You will support the Employee Benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business
• Support in creation and review of client Benefit Guides - We will teach you about Gallagher’s vast network of resources to improve efficiency and effectiveness in delivering client materials
• Coordinate vendor responses, and create client presentations
• You begin to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email
• Establish positive relationships in your office and support with administrative tasks as needed
• Guide junior teammates and support the broader client service team during peak enrollment season

• Bachelor's degree; or relevant experience required
• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion

Behaviors:

• Good verbal and written communication skills
• Works in a self-directed manner
• Capable of developing professional relationships with internal and external partners
• We are a collaborative team and look for teammates who are capable of meeting deadlines
• You actively approach issues that could impact client retention
• Ability to work a hybrid model out of Rolling Meadows, IL - 2x On Site, 3x WFH
• Ability to travel to local client sites up to 25% annually

Preferred:

• Employee benefits experience strongly preferred
• Valid L&H License or ability to get licensed within 90 - 120 days sponsored by Gallagher

#LI-LB3

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)