Client Manager, Small Business

@ Gallagher Benefit Services
Gallagher Benefit Servicesgallagherbenefitservices.com

Client Manager, Small Business

Sioux City, IA
Posted 3 days ago

About the job

Gallagher Benefit Services helps organizations with benefit strategies, wellbeing programs, and workforce challenges, creating meaningful change. The client manager role focuses on managing accounts, maintaining client relationships, and supporting service, retention, and growth efforts.

Requirements

  • Bachelor's degree and 3+ years experience
  • High School diploma and 8+ years experience
  • License required
  • Willing to travel 25%

Qualifications

  • Managing client accounts or book of business
  • Strong communication skills
  • Organization and follow-up skills
  • Ability to work with internal partners
  • Problem-solving mindset

Full job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

You’ll manage a book of small business accounts and keep the day to day work moving. You’ll build steady relationships with clients, including senior buyers and day to day contacts, and help match their needs with the right support. This role blends service, retention, and growth.


How you'll make an impact

  • Own routine and moderately complex client accounts, with retention goals in view.
  • Manage an assigned book of business, keep client needs moving, and help make sure service stays on track.
  • Look for ways to expand coverage and add services when they fit the client’s goals.

  • Work with internal partners to address client risk and capital management needs, and build trust with both senior buyers and the people who handle the daily work.

  • When needed, help guide admin support and customer service.

  • May also support an Account Executive or Broker Producer.


About You

Required:

  • Bachelor's degree and 3 or more years client coordination and/or claims management experience

OR

  • High School degree with 8 or more years client coordination and/or claims management experience.
  • License required.
  • Able and willing to travel approximately 25% of the time.


Preferred:

  • Prior experience managing client accounts, account portfolios, or a book of business.
  • Ability to work with internal partners to solve client needs.
  • Able to explain options clearly in email, on the phone, and in meetings.
  • Ability to stay organized while balancing account work, follow-up, and support tasks.

Behaviors:

  • Excellent verbal and written communication skills.
  • Able to quickly determine critical issues.

#LI-MB1


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being
  • Career development opportunities and ongoing learning
  • A collaborative, people-first culture with accessible leadership
  • The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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