Community Outreach & Intake Manager

<br/><br/><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><span style="font-family: 'Times New Roman', serif;">Position: </span></strong><span style="font-family: 'Times New Roman', serif;">Community Outreach & Intake Manager</span></span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><span style="font-family: 'Times New Roman', serif;">Company:</span></strong><span style="font-family: 'Times New Roman', serif;"> Redwood Family Care Network / Home Reach </span></span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><span style="font-family: 'Times New Roman', serif;">Location:</span></strong><span style="font-family: 'Times New Roman', serif;"> Idaho Falls (Local travel required)</span></span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><span style="font-family: 'Times New Roman', serif;">Job Type:</span></strong><span style="font-family: 'Times New Roman', serif;"> Full-time</span></span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><span style="font-family: 'Times New Roman', serif;">Compensation:</span></strong><span style="font-family: 'Times New Roman', serif;"> $55,000 - $60,000: Salary</span></span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><u><span style="font-family: 'Times New Roman', serif;">Position Summary</span></u></strong></span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Are you a relationship-builder with a background in healthcare marketing, outside sales, or client relations? Do you want to use your sales skills to help individuals access vital, life-changing services?</span></p><p style="margin: 12pt 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">The <strong>Community Outreach & Intake Manager</strong> drives brand awareness, builds local referral networks, and manages the client pipeline from first contact through the start of services. This role is perfect for a self-motivated, persistent professional who excels at community networking and full-cycle pipeline management. The ideal candidate for this position <span style="color: black;">must understand, or be willing to learn, Developmental Disabilities (DD) services and Aged and Disabled (A&D) Waiver services, including referral pathways, intake requirements, documentation needs, service coordination, and move-in/start-of-service processes.</span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><u><span style="font-family: 'Times New Roman', serif;">Key Responsibilities</span></u></strong></span></p><ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Outreach & Lead Generation:</span></strong><span style="font-family: 'Times New Roman', serif;"> Build and maintain relationships with service coordinators, case managers, discharge planners, and schools. Conduct cold calls and attend local events to market available service openings.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Intake Management:</span></strong><span style="font-family: 'Times New Roman', serif;"> Serve as the primary point of contact for new referrals. Conduct initial screenings, guide families through the admission process, and host home tours.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Transition Coordination:</span></strong><span style="font-family: 'Times New Roman', serif;"> Collaborate with internal clinical, nursing, and operations teams to review referrals, gather required documentation (authorizations, assessments), and ensure a smooth move-in/start of services.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">CRM & Pipeline Tracking:</span></strong><span style="font-family: 'Times New Roman', serif;"> Actively utilize CRM software to log outreach activity, track referral statuses, manage the pipeline, and provide data-driven updates to leadership.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Compliance:</span></strong><span style="font-family: 'Times New Roman', serif;"> Ensure all marketing and intake practices strictly adhere to HIPAA, confidentiality laws, and ethical standards.</span></li></ul><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><u><span style="font-family: 'Times New Roman', serif;">Qualifications</span></u></strong></span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: 'Times New Roman', serif;">Required:</span></strong></p><ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Experience in outside sales, healthcare outreach, business development, or intake coordination.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Proven ability to initiate relationships, make cold calls, and manage a pipeline.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Excellent organizational skills with the ability to navigate complex, multi-step administrative processes.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Valid driver’s license and willingness to travel locally for meetings, tours, and events.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Proficiency with CRM systems (or a strong capacity to learn new systems quickly).</span></li></ul><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><span style="font-family: 'Times New Roman', serif;">Preferred:</span></strong></span></p><ul style="margin-bottom: 0in; margin-top: 0px;" type="disc"><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Knowledge of Developmental Disabilities (DD) and Aged & Disabled (A&D) Waiver services.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">Familiarity with Idaho Medicaid-funded services, authorizations, and intake requirements.</span></li><li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">An existing network of local discharge planners, case managers, or community providers.</span></li></ul><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 14pt;"><strong><u><span style="font-family: 'Times New Roman', serif;">Who You Are</span></u></strong></span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: 'Times New Roman', serif;">The ideal candidate is outgoing, highly organized, and persistent. You know how to walk into a room, pitch our services, build immediate trust, and meticulously follow up on every detail to ensure no client falls through the cracks.</span></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><em><span style="font-family: 'Times New Roman', serif;"> </span></em></p><p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><em><span style="font-family: 'Times New Roman', serif;">Home Reach/Redwood is an Equal Opportunity Employer.</span></em></p><br/><br/>PandoLogic. Keywords: Community Services Manager, Location: Idaho Falls, ID - 83415