Installation Manager

@ Window Nation
Window Nationwindownation.com

Installation Manager

Posted 3 days ago

About the job

Window Nation focuses on replacement windows, siding, and doors. The Installation Manager manages teams, projects, quality, and customer satisfaction to support growth and standards.

Requirements

  • Leadership experience
  • Construction background
  • Customer issue resolution
  • Manage installation crews
  • Valid driver’s license

Qualifications

  • High school diploma or GED
  • Strong organizational skills
  • Problem-solving ability
  • Experience managing crews
  • Customer-focused approach

Full job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Reports to: Manager of Operations 

Position Summary

The Installation Manager oversees replacement window, siding, and door installations within an assigned market. This role manages installation teams, independent contractors, warehouse operations, job-site quality, and customer issue resolution to ensure every project meets company standards for workmanship, safety, efficiency, and customer satisfaction.

Responsibilities

  • Recruit, train, supervise, and develop direct reports.
  • Select, onboard, and manage 1099 installation crews.
  • Maintain installer skill matrices, validate crew qualifications, and process installer payments.
  • Coordinate with scheduling teams to assign qualified crews to each project.
  • Manage installation projects through completion, including service calls and field measurements.
  • Review sold projects to confirm all required materials are ordered and received before installation.
  • Oversee warehouse inventory, material availability, and scheduled audits.
  • Conduct job-site inspections and quality audits to ensure installation standards are met.
  • Monitor installation run rates, crew performance, and GuildQuality scores.
  • Resolve installation-related customer concerns.
  • Attend remeasurement appointments and deliver job-site materials when needed.
  • Review and approve additional job-site costs.
  • Maintain a driving record that meets company insurance requirements.

Required Qualifications

  • High school diploma or GED.
  • Four or more years of relevant leadership experience.
  • Four or more years of general construction experience.
  • Three or more years of customer issue-resolution experience.
  • At least one year of window industry experience, including measuring and service; installation experience may substitute for service experience.
  • Experience managing or working with installation crews.
  • Valid driver’s license and acceptable driving record.
  • Strong organizational, communication, and problem-solving skills.

Preferred Qualifications

  • College degree, technical certification, or other postsecondary education.
  • Warehouse or inventory management experience.
  • Proficiency in Microsoft Office.
  • CRM experience; Salesforce experience is a plus.
  • Customer-focused leadership approach.
  • Success in a fast-paced, deadline-driven environment.

Benefits and Perks

  • Medical, dental, vision, disability, and life insurance
  • 401(k) retirement plan with employer match
  • Company-paid training
  • Professional development opportunities
  • Paid community volunteer days
  • Company vehicle for eligible roles
  • Employee events and company celebrations

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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