Senior Business Process Engineer - Transformation & Corporate Operations

Key Responsibilities

• Lead the analysis, redesign, and optimization of complex business processes across one or more business units.
• Oversee department-level process improvement projects, ensuring stakeholder alignment, timely execution, and achievement of desired outcomes.
• Develop, track, and report on Objectives and Key Results (OKRs) to measure process improvement effectiveness and drive continuous improvement.
• Partner with cross-functional stakeholders to ensure successful adoption of process changes and organizational alignment.
• Lead project teams and workgroups, providing direction and accountability for project success.
• Contribute to the design and maintenance of end-to-end business process architecture and process frameworks.
• Apply Lean and Six Sigma methodologies to analyze, improve, and optimize business processes.
• Serve as the subject matter expert for Lean and Six Sigma tools, methodologies, and best practices.
• Conduct detailed process analysis to improve academic operations, services, and organizational functions.
• Coach, train, and mentor employees and project teams in process optimization methodologies and tools.
• Utilize project management methodologies to plan workflows, allocate resources, and ensure project delivery.
• Create and maintain comprehensive business process architecture maps.
• Develop KPI and measurement frameworks to identify improvement opportunities and reduce operational waste.
• Lead day-to-day process improvement and redesign efforts while mentoring team members in process optimization practices.
• Design and implement operational and data-driven decision support systems to support a culture of continuous process improvement.
• Support business and cultural transformation initiatives through effective change management practices.
• Prepare and communicate project status updates to stakeholders at all levels of the organization.
• Collaborate with internal and external partners to promote a positive, student-focused environment.
• Model operational capacity, service levels, outcomes, and costs in partnership with Finance to identify and address supply and demand imbalances.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of process automation tools and their application in business process optimization.
• Experience using business intelligence and analytics tools such as Tableau, Power BI, and Minitab.
• Strong analytical skills with the ability to identify trends, patterns, and actionable insights from complex datasets.
• Ability to identify, assess, and mitigate risks associated with process redesign and implementation.
• Excellent written and verbal communication skills with the ability to present recommendations to senior leaders and communicate technical concepts to non-technical audiences.
• Strong problem-solving and critical-thinking capabilities.
• Working knowledge of Agile, Waterfall, and other project management methodologies.
• Knowledge of Lean and Six Sigma principles, tools, and practices.
• Understanding of quality improvement methodologies and continuous improvement frameworks.
• Knowledge of business process architecture mapping and process design principles.
• Ability to work effectively in ambiguous and evolving environments.
• Demonstrated accountability, integrity, and commitment to delivering results.
• Strong leadership, collaboration, and stakeholder management skills.
• Excellent interpersonal skills and ability to build effective relationships across diverse groups.
• Passion for organizational improvement and student-centered outcomes.

Minimum Qualifications

• Bachelor’s degree in Industrial Engineering, Service Systems Engineering, Operations Research, Supply Chain Management, Actuarial Science, or another relevant engineering, business, or technical discipline.
• Three (3) years of related professional experience.

Preferred Qualifications

• Master’s degree.
• Four (4) years of professional experience in a technical or engineering environment.
• Four (4) years of experience applying Lean and Six Sigma methodologies and tools for business process optimization.
• Prior experience in Business Process Engineering.
• Six Sigma Green Belt or Black Belt certification, or the ability to obtain certification within one to two years.
• Lean Silver certification, or the ability to obtain certification within one to two years.

Work Environment & Travel

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