Senior Commercial Lines Client Service Associate (Small Business)

At Gallagher, we’re looking for a Property and Casualty licensed Senior Client Service Associate to join our Small Business Commercial Lines team in Austin, TX. In this role, you’ll help clients solve challenges and deliver tailored insurance solutions. You’ll work closely with colleagues to ensure every client interaction is meaningful and impactful. This is your chance to be part of a team that values collaboration, growth, and service excellence.

You’ll play a key role in supporting our clients and ensuring their needs are met. From helping with renewals to processing certificates of insurance, you’ll handle important tasks that keep our operations running smoothly. You’ll also collaborate with team members to improve workflows, nurture client relationships, and maintain accurate data. Your work will directly contribute to delivering high-quality results and meeting compliance standards.

Here’s what you’ll do:

• Contribute to the renewal process by delivering timely and high-quality solutions to support client retention and satisfaction

• Support New Business activity via handling of new business applications, compiling client information, and preparing high quality and accurate proposals for potential clients.

• Process certificates of insurance and ensure all client and policy data is up-to-date in Gallagher’s systems.

• Work with Client Service and Production teams to improve processes, meet goals, and maintain high productivity standards.

• Conduct regular audits to ensure compliance with regulations and service standards.

• Use Gallagher’s technology to enhance productivity and deliver quality results.

• Manage multiple priorities effectively, ensuring all tasks are completed on time.

• Build strong relationships with clients and their representatives, ensuring they feel supported and valued.
• Other duties as assigned.

Here’s what you’ll bring to the role:

• A high school diploma or GED.

• Minimum of 1+ years relevant work experience.
• Active Texas Property and Casualty license.

• Proficiency in Microsoft Office

• A desire to build relationships and deliver results.

• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Preferred qualifications:

• An Associate's degree, professional certification, or equivalent training.

• Experience in managing client relationships.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)