Prospect Duty Manager - SEA

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Job Title

Duty Manager

Job Summary

A Duty Manager is responsible for developing, implementing, and monitoring systems that improve employee and organizational performance. The role focuses on setting performance standards, tracking KPIs, conducting evaluations, identifying improvement opportunities, and supporting employee development to ensure business goals are achieved efficiently.

Key Responsibilities

Performance Planning & Strategy

• Design and maintain performance management programs and processes
• Develop Key Performance Indicators (KPIs) and performance metrics
• Align employee goals with organizational objectives
• Support strategic workforce planning initiatives

Employee Performance Management

• Coordinate employee performance reviews and appraisal cycles
• Monitor employee productivity and departmental effectiveness
• Conduct performance evaluations and provide recommendations
• Create and manage Performance Improvement Plans (PIPs)
• Ensure fair and consistent evaluation practices across departments

Data Analysis & Reporting

• Analyze performance data, trends, and workforce metrics
• Prepare reports and dashboards for senior management
• Track employee engagement, retention, and productivity levels
• Recommend data-driven improvements for operational efficiency

Coaching & Development

• Train managers on performance evaluation methods
• Support employee learning and development programs
• Provide coaching and guidance to improve individual performance
• Identify skill gaps and recommend training solutions

Policy & Compliance

• Ensure compliance with company policies and labor regulations
• Maintain confidentiality of employee performance records
• Support HR policies related to disciplinary actions and promotions

Collaboration

• Work closely with HR, department managers, and leadership teams
• Participate in organizational development initiatives
• Assist with succession planning and talent management strategies

Required Skills

• Strong leadership and communication skills
• Analytical and problem-solving abilities
• Knowledge of performance management systems
• Report writing and data interpretation
• Conflict resolution and coaching skills
• Time management and organizational skills
• Proficiency with HR and analytics software such as SAP SuccessFactors, Workday, and Microsoft Excel

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Management, or related field
• 2–5+ years of experience in performance management, HR, or operations
• Experience with KPI tracking and employee evaluations
• HR certifications may be preferred

Typical KPIs Managed

• Employee productivity
• Attendance and retention rates
• Performance review completion rates
• Training effectiveness
• Revenue or operational targets
• Employee engagement scores