Delivery Director NOAM-BP
@ ValiantysDelivery Director NOAM-BP
About the job
Valiantys transforms enterprise work through consulting, ESM, and engineering. The Delivery Director leads delivery across projects and managed services, embedding AI to improve efficiency and quality in North America.
Requirements
- Leadership in professional services
- Experience in project delivery
- Expertise in delivery operations
- Business and financial acumen
- Team development skills
Qualifications
- Experience managing client engagements
- Strong leadership qualities
- Operational mindset
- Excellent stakeholder management
- AI and automation interest
Full job description
About Valiantys
Job Summary
As Delivery Director – North America, you will lead delivery operations across both project-based delivery and managed services, ensuring consistent execution, high-quality outcomes, and strong client satisfaction across our engagements.
You will lead a multi-level organization of Associate Consultants, Consultants, and Managers across Delivery and Managed Services, creating the operating environment, standards, and leadership needed for teams to perform at their best.
You will also play a key role in evolving how we deliver services by embedding AI-enabled capabilities across delivery workflows, support operations, and solution implementation, improving efficiency, consistency, quality, and scalability across the North American organization.
What You’ll Be Working On
Lead & Scale Delivery
Lead North America delivery operations across project-based engagements and managed services, ensuring consistent execution, quality, and client satisfaction
Establish scalable delivery practices, governance, and operational standards across teams
Ensure effective staffing, capacity planning, and resource allocation to support customer commitments and business growth
Drive predictable performance across quality, timelines, utilization, and delivery outcomes
Drive Client & Delivery Excellence
Ensure high-quality outcomes and a consistent customer experience across engagements
Monitor delivery health, solution quality, customer satisfaction, risks, and escalations
Provide executive oversight and leadership for complex, strategic, or at-risk engagements
Turn customer feedback and lessons learned into continuous improvements across delivery
Lead & Develop Teams
Lead and develop a multi-level organization of Associate Consultants, Consultants, and Managers across Delivery and Managed Services
Set clear expectations for performance, accountability, collaboration, and professional development
Coach Managers, strengthen leadership capabilities, and build succession plans
Foster a high-performing, inclusive, and collaborative culture focused on ownership and continuous improvement
Optimize Performance & Innovation
Manage key delivery indicators including utilization, capacity, quality, customer satisfaction, revenue, and margin
Use data and operational insights to identify risks, capability gaps, and opportunities for improvement
Drive adoption of AI, automation, and standardized delivery practices to improve productivity, consistency, and quality
Ensure AI-enabled capabilities are embedded responsibly across project delivery, managed services, and solution implementation
Collaborate & Grow
Partner with Sales, Solution Consulting, Engagement Management, Finance, and People teams to align customer commitments, capacity, and business priorities
Ensure effective transition from sales and scoping through delivery and ongoing services
Collaborate with regional and global leaders to align delivery standards and share best practices
Identify opportunities to increase customer value and support sustainable growth
To succeed in this role, you bring :
- Significant leadership experience in professional services, technology consulting, or managed services, with responsibility for multi-level delivery teams
- Proven ability to lead and scale project-based delivery and managed services operations, ensuring quality, consistency, and client satisfaction
- Strong expertise in delivery operations, including resource and capacity management, utilization, governance, forecasting, and performance management
- Strong commercial and business acumen, with experience managing delivery against revenue, margin, utilization, and customer objectives
- Demonstrated ability to develop Managers and build high-performing teams, creating accountability, engagement, and growth
- Experience managing complex client engagements, executive stakeholders, and escalations
- Ability to drive operational transformation and continuous improvement, leveraging AI, automation, data, and standardized delivery practices
- Strong people leadership, with the ability to empower Managers and build high-performing teams
- Excellent business and commercial acumen, balancing client satisfaction, team performance, quality, and profitability
- Strong operational mindset, with the ability to turn data and insights into clear priorities and actions
- Excellent communication and stakeholder management skills, including with senior executives and complex client situations
- Ability to lead change and continuous improvement in a growing, fast-paced environment
- Collaborative and pragmatic mindset, with a strong interest in leveraging AI and automation to improve how services are delivered
Regional Head of Delivery (your line manager)
Delivery Manager
Engagement Director
Consultants
Experience within the Atlassian ecosystem, enterprise service management, Agile, or technology transformation is a plus.
Your strengths
Your Team and Partners
Why you should apply ?
Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.
Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.
Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.
Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.
What we offer - Employee Perks & Benefits
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Valiantys provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds.