Support Specialist - Extended (7/7)

JOB SUMMARY: We are seeking to hire a Service Support Specialist , a role that is responsible will be responsible for securing enough capacity for booked freight using company assets and alternative modes of transportation (rail, over the road), as well as scheduling, relaying, and resolving problems for drivers, contractors, and/or carriers on a national level. 

Our National Logistics Capacity Planner are educators and problem-solvers. They are at the center of an unpredictable, deadline-driven environment and can think on their feet in both a detailed and big-picture scale. If you enjoy uncovering those hard-to-find solutions (and back-up solutions) within large sets of data, then this is the job for you. 

Please note, this is a 7/7 schedule: Tuesday-Monday 6:00pm-7:00am

JOB DESCRIPTION: 

Key Responsibilities: 

• Professional internal and external communication with drivers via phone calls and system messages 

• Planning loads for assigned market areas and/or customer accounts 

• Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with drivers 

• Balancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needs 

• Load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems typically include truck mechanical problems, traffic or weather issues, or customer directed shipment changes 

• Generating regular and ad-hoc reporting as required 

QUALIFICATIONS: 

Minimum Qualifications: 

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word 

• Transportation/Logistics experience 

• Ability to handle high volumes of inbound email 

• Effective presentation skills 

Preferred Qualifications: 

• Bachelor’s degree from an accredited university 

• Knowledge of time/distance geography 

• Some familiarity with AS/400 operating system 

• Capable of working in a demanding, deadline-driven environment with competing priorities and a focus on delivering projected results 

• Well organized and communicative with a high degree of initiative and independent execution