Client Service Manager

As a client service manager in Personal Lines, you’ll deliver more than service, you’ll guide clients through key decisions, manage renewals independently, and identify opportunities to enhance coverage. You’ll use your expertise to simplify complexity, strengthen relationships, and contribute to growth, all within a collaborative environment that values initiative and continuous improvement.

• Own a portfolio of Personal Lines clients, delivering high-quality, relationship-driven service and coverage guidance.
• Independently manage renewals, review policies, update details, and deliver accurate, timely solutions.
• Build strong relationships by simplifying complex coverage and enabling confident client decisions.
• Conduct risk-focused conversations to identify exposures and recommend appropriate solutions.
• Strengthen accounts by identifying gaps and supporting cross-sell and rounding opportunities.
• Support remarketing efforts to secure optimal coverage and pricing aligned to client needs.
• Resolve moderately complex inquiries with sound judgment, balancing speed, accuracy, and client impact.
• Deliver a consistent, people-first experience through strong communication and technical expertise.
• Use digital tools and evolving platforms to drive efficient, smarter service

Here’s what you’ll bring to the role:

• 1–3 years’ experience in insurance or client service, managing Personal Lines accounts independently.
• Active P&C license with solid knowledge of coverage, liability, and underwriting fundamentals.
• Strong product expertise with ability to clearly explain complex coverage concepts.
• Client-focused, able to quickly build trust and maintain long-term relationships.
• Clear communicator who translates technical details into simple, actionable insights.
• Skilled at managing multiple priorities while maintaining accuracy and quality.
• Strong problem-solver, handling moderately complex needs with sound judgment.
• Adaptable and tech-savvy, leveraging tools to improve efficiency and service.
• Proactively identifies opportunities to add value and support account growth.
• Service-driven mindset with a focus on continuous learning and growth within Gallagher.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)