Apply to NISC's Member Support Division

@ National Information Solutions Cooperative (NISC)
National Information Solutions Cooperative (NISC)nationalinformationsolutionscooperative(nisc).com

Apply to NISC's Member Support Division

Posted 73 months ago

This job is still taking applications, but it's been up a while.

About the job

NISC develops enterprise software for utilities and broadband providers across North America. The Member Support division handles day-to-day support after product implementation, ensuring customer success and strong relationships.

Requirements

  • Customer service experience
  • Software support skills
  • Strong communication skills
  • Team-oriented mindset

Qualifications

  • High school diploma or equivalent
  • Ability to learn technical concepts
  • Customer-focused attitude

Full job description

Note: This is not an active opening

We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.

Would you like to build a career with a company that stresses the importance of solid relationships and offers a stimulating workload? NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team. 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. 

The primary focus of the Member Support division is the day-to-day care of NISC Members after they have been converted to our products. When a new product is installed at a Member site, the Professional Services team continues to support the Member for a short period after the implementation.  Once the implementation project is closed, the Member is transitioned to the Support & Regional Business Manager Teams, where they will be cared for from that point on.

Some examples of career opportunities in this division include:

  • Support Specialist
  • Technical Support Specialist
  • Account Manager
  • Engagement Analyst

Apply today!

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