Food Quality Assurance Supervisor

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

Ensure the food meets the standards set by regulatory authorities and the company. The job incumbent is responsible for the implementation, inspecting, monitoring, verification, and training of food safety and quality management systems within the responsible Customer Service Center (CSC).
Responsible for the maintaining, implementation, and on-going execution of the food safety preventive control programs (Policies, SOPs, Hazard Analysis, HACCP Plan, Prerequisite Food Safety Programs, Traceability & Recall Process, Allergen Programs, and Associated Records) within the assigned facility.

Main Accountabilities

Generic Supervisor Responsibilities

• Ensure compliance with FDA, USDA, customer specifications and other regulatory and corporate food safety standards.
• Monitor and verify the effectiveness of food safety programs and recordkeeping.
• Oversee food safety CCPs, oPRPs, and PRPs, and conduct routine tests as defined by food safety and quality program.
• Provide food safety training and ensure its effectiveness.
• Maintain and verify food safety monitoring records.
• Support inspection/audit readiness and manage external food safety, quality, and sanitation inspections/audits.
• Assist department leadership in food safety investigations and report findings.
• Conduct periodic quality checks and document processes for improvements.
• Foster effective working relationships with internal stakeholders.
• Support leadership in implementing corrective actions and provide reports to management.
• Document and input data into the food safety and quality management system.
• Insert monthly data in the company web-based portal.
• Update food safety manuals and maintain relevant documents.

Leadership Responsibilities

• Organize, staff, and direct the area of responsibility.
• Guide, motivate, and develop staff per HR policies.
• Communicate effectively in person, by phone, and email.
• Work efficiently in a fast-paced environment and maintain a positive attitude.
• Demonstrate initiative, accuracy, and organizational skills.
• Recruit, onboard, train, and support Food Safety staff.
• Support company-sponsored initiatives like GQS, HACCP, and Lean Manufacturing.
• Uphold company values and manage departmental budgets.
• Implement and manage cost budget in the area of responsibility.
  

Knowledge, Skills and Experience

• Bachelor’s degree in Food Science, Food Microbiology, Chemistry, Biology, engineering or related fields is preferred
• Certified Preventive Controls Qualified Individual (PCQI) and Hazard Analysis Critical Control Points (HACCP)Working knowledge in Global Food Safety Initiative (GFSI) standards is highly preferred
• One to three years of related work experience required in the food safety area
• Proven analytical and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve budget
• Working knowledge of Good Manufacturing Practice (GMP), FDA, USDA and HACCP regulations
• Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
• Be a collaborative leader who inspires, manages, coaches and respects people.
• Knowledge of computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud-based systems.