Entry Level Product Support

@ Year Up United
Year Up Unitedyearupunited.com

Entry Level Product Support

Pittsburgh, PA
Posted 1 day ago

About the job

Year Up United is a nonprofit in Banking, Insurance & Investment. This entry-level role supports customer service, troubleshooting, and collaboration to improve user experiences and promote economic mobility.

Requirements

  • Troubleshoot basic product issues
  • Strong communication skills
  • Eager to learn
  • Detail-oriented

Qualifications

  • Interest in customer support
  • Strong team collaboration
  • Commitment to mission
  • Detail-oriented

Full job description

Year Up United, a national nonprofit in the Banking, Insurance & Investment industry, seeks an Entry Level Product Support professional for our Customer Service & Support team. In this role, you’ll troubleshoot basic product issues, respond to customer inquiries, and escalate complex cases. You’ll collaborate with cross-functional teams, document support interactions, and help improve user experiences. Ideal candidates are detail-oriented, strong communicators, eager to learn, and committed to our mission of advancing economic mobility for diverse young adults.
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