Product Delivery Expert

@ Windfall

Product Delivery Expert

San Francisco, CA

Posted 6 days ago

About the job

Windfall is a people intelligence and AI company helping organizations leverage people data. The Product Delivery Expert ensures timely, accurate data delivery, troubleshooting, and automating workflows to enhance customer value and scale operations.

Requirements

Bachelor’s degree
2+ years in product/data operations
Strong data fluency
Structured troubleshooting skills
Attention to detail

Qualifications

Experience in customer-facing roles
Ability to explain technical issues
Process-minded with pattern recognition
Excellent written communication
Team-oriented mindset

Full job description

As a Product Delivery Expert, you will own fast, accurate, and reliable product delivery for Windfall's customers, making sure every data file, model score, and data integration lands on time and right the first time. Working daily in our delivery queues and partnering closely with Customer Solutions Engineers, you'll be the technical expert customers hear from when setup, data readiness, or delivery needs attention, joining calls to solve problems directly with the person doing the work. Your mission is to get customers to value quickly and keep them there, while spotting repetitive manual work and turning it into documented workflows, product feedback, and automation that help Windfall scale. This is a hands-on, customer-facing delivery role for someone with strong data fluency and a structured approach to troubleshooting.

We’re on a mission to change how organizations perceive and use people data. And we hold to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.

Responsibilities:

Own end-to-end product delivery for customers, verifying every delivery of data back to the customer
Monitor and act on customer delivery queues daily, resolving manual-processing alerts and handling exceptions
Proactively monitor recurring feeds and integrations to catch issues before customers notice them
Partner with Customer Success Engineers on data readiness, dashboard setup, and delivery investigations
Join customer calls for onboarding, file issues, data setup, transfers, and ongoing workflows, including pooled coverage for accounts without a dedicated Customer Solutions Engineer
Own the human-in-the-loop steps that are part of the product experience and execute them accurately every time
Triage and escalate delivery issues to Engineering with clear reproduction steps and impact, and close the loop with customers once resolved
Identify repeat manual work, document the pattern, propose automation, and validate the fix with Product and Engineering
Build and maintain delivery runbooks, QA checks, and customer guidance on file processing and integration changes
Share delivery insights and patterns with CS and Product to improve processes across the team
Drive faster time to value by helping new customers reach first value within their first 90 days and minimizing delivery delays, rework, and repeat exceptions, contributing to early NPS, customer health, and retention

Requirements:

Bachelor’s degree
2+ years of experience in product operations, data operations, implementation, or a similar technical, customer-facing role
Strong data fluency, including file structures, field mapping, record matching, and data quality
A structured approach to troubleshooting: you form hypotheses, test them, and document what you find rather than trying random fixes
Exceptional attention to detail and a process-minded approach to recurring work
A track record of spotting patterns in manual work and turning them into repeatable workflows or systems
Comfort joining customer calls and explaining technical issues clearly to both technical and non-technical audiences
Ability to manage a daily queue of time-sensitive work while keeping quality high
Clear written communication, especially for runbooks, process documentation, and customer guidance

Preferred Requirements:

Prior startup experience, particularly in B2B SaaS or data companies
Working knowledge of SQL
Experience with data onboarding or identity resolution platforms
Familiarity with file transfer methods and integrations

What You Bring to Windfall:

Thrives in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine

Proactive problem-solver with a focus on delivering value to customers

Exemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness

Outstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiences

Highly analytical and adept at problem-solving

Team-oriented attitude, even in remote work settings. Contribute, share expertise, take accountability, and foster empathy in relationships

Commercial instinct: knows the difference between a service request and an expansion conversation

Organized enough to carry a large book without letting follow-ups slip; directs work across teams rather than hoarding it

Additional Information:

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site

Compensation range:

About Windfall

Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com.

We comply with CCPA. For more information on how we comply, review our privacy notice.

Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.

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