Dental Receptionist

About the Role

We are a busy, patient-focused healthcare practice looking for a warm, polished, and highly organized receptionist to be the first voice our patients hear. We need someone who isn't afraid to answer the phone, who thrives in a fast-paced environment, and takes pride in delivering an exceptional experience with every single interaction.

If you have a natural gift for conversation, an ear for what people need, and the professionalism to match, we want to hear from you.

What You'll Do

• Answer incoming calls promptly and professionally: you are the first impression of our practice
• Schedule, confirm, and manage patient appointments with precision and care
• Handle high call volumes while maintaining a calm, friendly, and helpful demeanor
• Collect and verify patient information accurately
• Coordinate with clinical staff to ensure seamless scheduling and patient flow
• Respond to voicemails, messages, and inquiries in a timely manner
• Proactively follow up with patients to reduce no-shows and keep the schedule full
• Maintain a tidy, welcoming front-desk environment

What We're Looking For

• Exceptional phone communication skills — clear, warm, and professional every time
• Prior experience in customer service, hospitality, call centers, or a similar client-facing role
• Ability to multitask and stay organized in a high-volume environment
• Strong attention to detail: accuracy matters here
• A positive, can-do attitude and a genuine desire to help people
• Reliability and punctuality: our patients count on us, and we count on you
• Basic computer proficiency; experience with scheduling software is a plus
• Healthcare or medical office experience is helpful but not required — we will train the right person
• Minimum requirement: ability to convert at least 5 incoming calls into scheduled patient appointments per day

Our Interview Process

To respect everyone’s time and create a more efficient hiring experience, our interview process is designed to move quickly.

Application Process

1. Qualified applicants should submit their resume along with one or more times they are available to attend an in person hiring event at our office. (see date/times below)

2.Selected candidates will be invited to attend, where they will have the opportunity to learn more about our practice, meet members of our team, and participate in a group discussion and activities.

3. Finalists will be invited back for individual interviews and may be offered a working interview.

Because we reserve dedicated time and resources for each hiring event, we ask that applicants only provide times they are confident they can attend. Please email your resume and availability to mpitelka@eastlightdental.com

INTERVIEW DATE: Tuesday Aug 25th at 4:30 PM, 5:00 PM or 5:30 PM

Benefits:

Medical, Dental, 401k, PTO

Compensation:

• $19-$24/hour