Learning Technology Consultant

@ Sterling Jewelers Inc.
Sterling Jewelers Inc.sterlingjewelersinc..com

Learning Technology Consultant

Irving, TX
Posted 1 day ago

About the job

Signet Jewelers is the world's largest diamond jewelry retailer, operating over 2,800 stores. This role focuses on supporting learning systems, ensuring accurate data, and improving the employee learning experience across the organization.

Requirements

  • 2+ years of Workday Learning experience
  • Proficiency with Microsoft Office
  • Strong communication skills
  • Attention to detail
  • Ability to learn new systems

Qualifications

  • Experience in learning technology
  • Customer service orientation
  • Organizational skills
  • Team collaboration skills
  • Problem-solving ability

Full job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Learning Technology Consultant supports the administration, maintenance, and day-to-day operations of Signet Jewelers' learning management system, Workday Learning. Reporting to the Director of Learning and Development, this role is responsible for ensuring learning content, assignments, curriculum, learner records, reporting, and learning programs are accurately maintained and delivered through Workday Learn and other learning technologies.

This role partners closely with the broader Learning & Organization Effectiveness team, HRIS, business stakeholders, and learners across the organization to support a high-quality learning experience and ensure the effective administration of enterprise learning solutions. The Consultant serves as a trusted advisor and subject matter expert for learning technology, helping maintain learning data integrity, learner support, system processes, reporting capabilities, technology governance and user adoption strategies.

The Consultant brings strong attention to detail, customer service, technical aptitude, and organizational skills to support learning operations and help ensure learning programs are delivered efficiently and effectively across the enterprise. This role also identifies opportunities to enhance processes, improve the learner experience, leverage system capabilities and support Signet’s evolving learning and talent development strategy.

KEY RESPONSIBILITIES 

Learning Technology Administration and Optimization 

  • Administer and maintain Workday Learn including course assignments, curricula, learning pathways, learner transcripts, and system configurations 

  • Ensure learning content, programs, and learning activities are accurately deployed, maintained, and updated within learning systems 

  • Monitor learning technology processes and system functionality to support a positive learner experience and ensure operational effectiveness 

  • Serve as the primary consultant and subject matter expert for Workday Learning and related learning technologies, recommending solutions that support business and learner needs and educating stakeholders, managers, and learning partners on system capabilities, best practices and effective use of learning technology 

  • Evaluation, configure, test and support new learning technology capabilities and updates 

  • Partner with HRIS, IT, vendors and business stakeholders to drive effective utilization, governance and continuous improvement of learning solutions 

 

Learning Operations & Learner Support 

  • Provide day-to-day support to learners, managers, and stakeholders by responding to questions, resolving issues, and troubleshooting learning technology concerns 

  • Support team in the development and maintenance of learning administration procedures, documentation, job aids, standard operating procedures and user guides that support consistent and efficient learning operations 

  • Consult with learning team members and business partners on learning technology requirements, deployment strategies, and learner experience considerations 

  • Lead root cause analysis of learning technology issues and implement solutions to improve effectiveness 

  • Develop and deliver training, office hours, resources and guidance that build learning technology knowledge and capability among learning partners, managers and business stakeholders 

 

Reporting, Analytics, Data Integrity & Continuous Improvement 

  • Maintain accurate learning records and support data quality efforts to ensure the integrity of learning information and reporting 

  • Support team in generating, analyzing, and distributing learning reports and dashboards that support compliance, operational needs, and business decision making 

  • Identify opportunities to improve learning processes, learner support, system utilization, and operational efficiency through reporting and feedback 

  • Translate learning data into actionable insights that inform learning strategy 

  • Develop reporting solutions and dashboards to measure engagement, completion trends, and learning outcomes 

  • Identify opportunities for process automation, workflow improvements, and system enhancements that increase efficiency, scalability, and user satisfaction 

 

Governance, Strategy & Stakeholder Partnership 

  • Establish and maintain learning technology governance standards, operational processes, and best practices to ensure consistency, scalability, and compliance 

  • Support the administration and coordination of the enterprise learning calendar by partnering with learning teams and stakeholders to ensure training events, programs, and activities are accurately scheduled, communicated, and aligned across Signet 

  • Partner with stakeholders to gather requirements and recommend learning technology solutions aligned to goals 

  • Support learning technology roadmaps and strategic initiatives that advance the learner experience across Signet 

 

 

QUALIFICATIONS 

  • 4+ years of experience in Workday Learning administration, including learning assignments, learner transcripts, reporting, and learning operations 

  • Experience serving as a learning technology consultant, analyst, administrator or systems specialist supporting enterprise learning solutions 

  • Strong attention to detail and ability to manage multiple priorities while maintaining accuracy, quality, and data integrity 

  • Strong customer service, communication, and problem-solving skills with the ability to support learners and stakeholders across the organization 

  • Proficiency with Microsoft Office applications, learning authoring tools and the ability to learn and navigate new technologies and systems quickly 

  • Demonstrated experience analyzing data, creating reports and dashboards and translating findings into recommendations 

  • Experience partnering with cross-functional teams to implement and optimize learning solutions 

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