Mortgage Servicing - Customer Service Representative

Description

Leidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What’s in it for you?

• Monday - Friday schedule with no weekend work.

• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

• Immediate and ongoing training to support your success.

• Discounted Leidos stock purchase and other Employee Discounts.

• Company-wide career mobility.

• Company-sponsored Public Trust eligibility upon hire.

• Voluntary overtime may be available based on business needs.

• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.

• 11 paid holidays per year.

Mortgage Servicing opportunities available:

• 9:35am – 6:05pm EST. (subject to change based on customer needs).

As a Mortgage Servicing Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.

• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.

• Follow standard operating procedures for various topics, systems, and contact channels.

• Document all of your contacts in a database.

• Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Servicing Customer Service Representative, you will possess:

• The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.

• Excellent time management skills and dependability.

• Strong written and verbal communication skills, including telephone etiquette.

• Keyboarding proficiency of at least 40 words per minute.

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate.

• Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).

• Minimum of 1 year of contact center experience or telephone customer service experience.

• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

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Desired Qualifications:

• FHA knowledge/experience.

• Contact Center experience (Omnichannel).

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

** The pay for this position is $20-$22 per hour.**

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.