Senior Specialist, Technology Enablement - 2025908

ROLE & RESPONSIBILITIES:

Strategic Planning & IT Roadmap Management

• Partner with the CIO and technology leadership to develop, maintain, and communicate the enterprise IT Roadmap.
• Facilitate strategic planning processes that align technology investments with organizational priorities.
• Track roadmap progress, dependencies, risks, and milestones across technology initiatives.
• Support annual technology planning and prioritization activities.

Technology Portfolio Coordination & Initiative Management

• Coordinate enterprise technology activities, ensuring effective prioritization, sequencing, and resource alignment.
• Monitor cross-functional technology initiatives and facilitate communication between stakeholders.
• Identify and escalate risks, issues, and dependencies impacting strategic initiatives.
• Support governance and decision-making processes related to technology investments and priorities.

Business Analysis & Project Intake

• Manage the technology project and demand intake process.
• Partner with business stakeholders to understand challenges, opportunities, and operational needs.
• Gather, analyze, document, and refine business, functional, and technical requirements.
• Conduct current-state assessments and recommend process and technology improvements.
• Support vendor evaluations, solution assessments, and business case development.

Change Management, Adoption & Communication

• Develop and execute change management plans for technology initiatives.
• Create communication, stakeholder engagement, and adoption strategies that support successful implementation and utilization of technology solutions.
• Coordinate end-user training, knowledge transfer, and awareness activities.
• Measure and monitor adoption outcomes and recommend corrective actions as needed.

Performance Measurement & Reporting

• Develop and maintain dashboards, scorecards, and reports that support technology governance and decision-making.
• Manage key performance indicators (KPIs), objectives and key results (OKRs), and technology health metrics.
• Track and maintain the IT risk register and support technology risk management activities.
• Provide executive-level reporting and recommendations to technology leadership.

Process Management & Continuous Improvement

• Analyze, document, and improve business and technology processes.
• Establish and maintain process documentation, standards, and workflows.
• Support compliance activities, governance processes, and policy adherence.
• Promote continuous improvement through process optimization and operational excellence initiatives.

Enterprise Technology Enablement

• Support the execution of the FY27 CRM Assessment and associated recommendations.
• Support an Enterprise Data Assessment to identify opportunities for improved data governance, quality, and utilization.
• Support the development and ongoing maintenance of the enterprise IT Roadmap.
• Assist in establishing and maturing the organization's Cybersecurity Framework and Program.
• Support implementation and continuous improvement of the IT Service Management (ITSM) program.
• Facilitate organizational readiness, governance, and adoption activities related to Artificial Intelligence (AI) solutions and capabilities.

Vendor Engagement & Relationship Management

• Support vendor selection, evaluation, and relationship management activities.
• Coordinate with vendors to ensure effective service delivery and alignment with organizational requirements.
• Track vendor performance, contractual obligations, and partnership effectiveness.
• Assist with technology procurement and renewal processes.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor's degree in Information Technology, Business Administration, Information Systems, or a related field.
• Minimum of five (5) years of progressively responsible experience in business analysis, technology enablement, IT strategy, project coordination, technology operations, or a related discipline.
• Demonstrated experience gathering, documenting, and refining business requirements.
• Experience facilitating stakeholder engagement across business and technical teams.
• Experience supporting change management, communication, training, and user adoption initiatives.
• Strong analytical, organizational, facilitation, and problem-solving skills.
• Experience with process mapping, process improvement, and workflow management.
• Ability to manage multiple priorities and coordinate cross-functional initiatives.
• Strong written, verbal, presentation, and interpersonal communication skills.
• Ability to translate complex technical concepts into business-friendly language.
• Proficiency with Microsoft 365 and collaboration tools.
• Ability to work independently and influence outcomes without direct authority.

PREFERRED QUALIFICATIONS:

• Experience supporting CIOs, technology leadership teams, or enterprise-wide technology initiatives.
• Familiarity with Microsoft technologies and cloud platforms.
• Experience with CRM platforms and customer relationship management processes.
• Knowledge of enterprise data management, data governance, and data strategy concepts.
• Familiarity with IT Service Management (ITSM) frameworks and practices such as ITIL.
• Understanding of cybersecurity frameworks, governance, and risk management principles.
• Experience supporting AI or generative AI rollout, governance, adoption, and change management activities.
• Relevant certifications such as Scrum, ITIL, Microsoft Certifications, or related credentials.
• Experience supporting technology assessments, roadmap development, or digital transformation initiatives.