Operations Manager - 2nd Shift

DC-Hazleton

Provides operational leadership to develop and/or drive strategies to achieve operational goals in productivity, accuracy and safety for assigned shift/department in the Distribution Center (DC).

Primary Responsibilities

• Works with Coaches and business partners to achieve operational objectives for the assigned shift/department.  Coordinates daily workload to ensure goals for productivity, quality, and safety are achieved.  50%
• Evaluates and recommends opportunities to streamline/optimize work methods, procedures, controls and staffing to achieve accurate and timely movement of freight.  10%
• Drives Safety policies and practices to ensure a safe working environment for the assigned shift/department.  Identifies safety opportunities and promotes awareness and accountability.  10%
• Partners with HR to identify and properly address team member issues/concerns and overall performance for individuals.  10%
• Mentors Coaches to raise performance and develop “hard” and “soft” skill sets through clearly defined expectations, training, career planning, coaching and counseling.  10%
• Completes other duties/projects as identified or assigned.  10%

Knowledge, Skills and Abilities

• Bachelors’ degree in Logistics or Business preferred; additional related training is a plus.
• 5 + years previous supervisory/management experience in a DC/warehouse environment demonstrating a track record of operational success.
• Computer literacy to include proficiency Microsoft Suite applications and effective use of WMS and LMS systems.

• Demonstrated ability to successfully develop talent.
• Effective time management skills, including the ability to multi-task. 
• Working knowledge of Michaels’ SOPs and policies or those in a similar organization. 
• Strong interpersonal skills and the ability to communicate in a professional manner, applying active listening skills to effective decision-making. 
• Practice “Respectful Leadership” in the workplace at all times.
• Able to work a flexible schedule as business needs require.

Physical Requirements:

• Regular sitting when working in an office environment
• Regular standing/walking, both in the office area and within the warehouse
• Infrequent bending, stooping, kneeling and twisting
• Infrequent light lifting/carrying of items of varying weight
• Repetitive motion and movement of the wrists, hands and/or fingers

DC Environmental Factors:

• This position is based in a climate-controlled office setting but will have regular exposure to the warehouse, which features extreme temperatures dependent on external climate and proximity to dock doors/exits.
• Exposure to moderate noise level from DC conveyor/sortation system and powered industrial equipment when in the warehouse.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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