Oracle RMS - Tech Support Lead

@ Long Finch Technologies
Long Finch Technologieslongfinchtechnologies.com

Oracle RMS - Tech Support Lead

Cockrell Hill, Texas
Posted 2 days ago

About the job

The company specializes in Oracle Retail solutions and is seeking a Tech Support Lead to manage end-to-end support services, projects, and customer interactions in the retail domain.

Requirements

  • Experience with Oracle Retail products
  • Knowledge of SQL, PL/SQL
  • ProC and Shell scripting skills
  • Team management abilities
  • Strong analytical skills

Qualifications

  • Retail domain experience
  • Leadership and communication skills
  • Problem-solving capabilities

Full job description

Job Description:

· The resource must have solid exposure to the Retail domain, particularly Oracle Retail products such as RMS, ReSA, and ReIM, along with related technologies such as Oracle SQL, PL/SQL, ProC, and Unix Shell Scripting.

· The role involves end-to-end management of support services, including Batch support, Incident management, Problem management, Enhancements, and escalation handling. It also includes managing additional small to mid-sized projects within the Retail Accounting domain.

· The candidate should possess strong leadership and team management capabilities, excellent analytical and problem-solving skills, and strong interpersonal and communication skills to effectively interact with customers.

· Must-have skills: The resource must have solid exposure to the Retail domain, particularly Oracle Retail products such as RMS, ReSA, and ReIM, along with related technologies such as Oracle SQL, PL/SQL, ProC, and Unix Shell Scripting

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