Position Scope

Provide excellent guest service according to the Hay Adams Standard.  Take orders, prepare and deliver food and beverage and guest amenities to guest rooms. Execute designated side-work in In-Room Dining and maintain department during the night by performing the following duties. 

Essential Duties and Responsibilities

1. The Hay-Adams Handbook, the Departmental Standard Operating Manual and or policies and procedures are part of this job description.
2. Respect guest privacy and property following all hotel guest service procedures and quality standards including: observe do not disturb signs, double locked doors, never touch guest property, never allow entrance to any person to a guest room.
3. Accurately take orders directly from patrons requesting In-Room Dining by following the established standards, especially phone courtesy and actively selling food and beverage.
4. Answer questions and make suggestions regarding food, beverage and service.
5. Post orders in Micros and issue a guest check for each order. Total bills and accept payment.
6. Prepare ordered food and beverage. Deliver food and beverage to guest rooms, making sure all condiments and garnishes are correct. 
7. Clean and restock service items according to established par levels. Clean, clear, set and reset In-Room Dining trolleys according to established standards.
8. Pick up In-Room Dining trolleys from guestrooms and/or do walkthroughs to remove dirty dishes and trays from guest floors and hallways.
9. Collect breakfast preorders and accurately relay orders to the kitchen.
10. Prepare mise-en-place and conduct side work for the following breakfast shift, according to established practices.
11. Clean all spills and breakages immediately. Report any damage or worn items to In-Room Dining Manager.
12. The understanding that customer care and customer expectations have the highest priority is imperative. This position requires strong guest service skills and personal behavior.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Must have good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guest and other employees of the organization.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurements, volume and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Ability

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.