34 Community Service Director jobs in Madison, WI
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Community Manager
Havenpark Communities
Community Manager
This job is still taking applications, but it's been up a while.
About the job
Havenpark Communities creates caring, inclusive communities across the U.S., focusing on resident satisfaction, operational excellence, and a strong culture. The Community Manager role oversees team, resident relations, sales, and financial management to ensure community thriving and profitability.
Requirements
- 3+ years multi-family management
- Strong organizational skills
- Critical thinking and problem-solving
- Excellent communication skills
- Ability to walk and lift supplies
Qualifications
- Experience in manufactured home communities
- Valid driver's license
- Pass criminal background check
- Ability to travel semi-annually
- Effective leadership traits
Full job description
Running a manufactured home community is part operator, part hospitality manager, part small-business GM. The Community Manager owns the financial performance, resident experience, and physical condition of an entire community — and the right person in the seat shapes the lives of hundreds of households every day.
As a Community Manager, you will maintain a best-in-class, customer-centric culture while delivering an exceptional employee experience. Your responsibilities will include, but are not limited to, achieving operational excellence by managing net-operating income, occupancy, collections, and home sales.
Team Management and Leadership
- Cultivate employee satisfaction within your community
- Ensure community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home sales
- Consistently execute Havenpark's standard operating procedures and policies to achieve full operational excellence
- Demonstrate Havenpark's core values through interactions with staff and residents
- Communicate with team members at all levels — maintenance, sales and leasing agents, field leadership, home office staff — to align company priorities and goals
- Ensure community complies with federal and state laws, as well as Fair Housing Standards
Resident Relations and Retention
- Cultivate resident satisfaction within your community
- Address resident issues with urgency and care
- Execute successful touch points throughout the resident's journey to ensure a happy resident base that will renew year over year
- Maintain resident ledgers and generate monthly bills
- Ensure all work orders are completed within 48 hours of receipt
Net-Operating Income (NOI) Management
- Track and maintain a positive NOI for your community
- Ensure successful expense management through close oversight of vendors, suppliers, and employees
Collections
- Ensure all rent is billed accurately and collected on time
- Complete all legal action and notices required in compliance with state and Fair Housing Standards
Curb Appeal
- Ensure community equipment and amenities meet safety regulations
- Provide a safe and beautiful place for residents to call home by ensuring homesites and common areas are kept to Havenpark's standards
- Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies
What You Bring
- Experience: You have 3+ years of experience in multi-family home property management. Manufactured home experience is a plus.
- Skills: You have strong organizational skills and attention to detail. You are able to think critically and are a problem solver. You also have excellent written and verbal communication skills.
- Physical Demands: You can spend long hours sitting while using office equipment such as computers. This position also requires walking within the community and lifting materials and supplies from time to time.
- Additional Requirements: You are able to pass a criminal background check, have a valid driver's license, and a good driving record.
Why This Role
This role offers an experienced property management professional ownership of an entire community — its team, its residents, its financial performance, and its physical condition. The scope is broad, the autonomy is real, and the impact is visible every day in the lives of the families who call Havenpark home. The right candidate will join a growing organization where operational discipline is valued, the work is substantive, and outcomes are measured at every level of the business.
If this aligns with the next step in your career, we invite you to submit your application.
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