Using independent judgment, the Program Director organizes, develops, directs, and supervises all aspects of a program which includes operations and patient care provided by the program, in accordance with current applicable federal, state, and local standards, regulations, and guidelines to assure that the highest degree of quality care is rendered at all times. In addition, the Program Director:

• Lead strategic patient experience initiatives by analyzing and transforming patient feedback into actionable improvements and measurable results.
• Build strong interdisciplinary partnerships and influence change across nursing, therapy, physicians, and support departments to enhance the patient experience.
• Create and sustain a culture of service excellence by coaching leaders, fostering accountability, and making patient experience a shared responsibility.
• Requires effective supervisory skills along with good communication skills for interdepartmental relationships.
• Is responsible for staffing and scheduling to provide adequate coverage for patient services provided by the program
• Serves on the administrative staff and is a representative of the program in the hospital meetings.
• Is responsible for the preparation and monitoring of financial and budgeting concerns for the program.
• Maintains open and an on-going communication with the Chief Nursing Officer and Director of Therapy Operations to ensure patient, staff, and business needs are met.