Automotive Service Advisor | $45K+ | Family-Owned Shop

Looking for a shop where you're appreciated, supported, and can build a long-term career?

Dial A Tire Automotive Service Center has proudly served the Waterloo community for over 20 years. As a family-owned independent repair shop, we've built our reputation on honest service, loyal customers, and taking care of our employees. We're growing and looking for a customer-focused Service Advisor who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a team that genuinely enjoys coming to work.

If you're organized, personable, and ready to grow with a stable shop, we'd love to meet you.

Why You'll Love Working Here

• Earn $45,000+ CAD annually (based on experience)
• Commission/bonus opportunities available
• Family-owned shop with over 20 years in business
• Monday-Friday schedule with occasional Saturdays (when business is busy)
• 30-40 hours per week
• Uniforms provided
• Paid holidays
• PTO
• Paid training opportunities
• Modern shop using Tekmetric
• Friendly, supportive team environment
• Long-term career stability with an established business

How to Apply (IMPORTANT)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant "Paige" (takes about 10 minutes)

After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

What You'll Do

As the first point of contact for our customers, you'll play a key role in delivering an exceptional service experience while helping our shop operate efficiently.

Responsibilities include:

• Greet customers and perform vehicle write-ups
• Build estimates and present repair recommendations
• Review Digital Vehicle Inspections (DVIs) with customers
• Obtain repair authorizations
• Manage repair orders from start to finish
• Communicate with customers through phone, text, and email
• Coordinate with technicians throughout the repair process
• Handle customer concerns and assist with conflict resolution when needed
• Help achieve weekly sales goals of approximately $20,000-$30,000

What We're Looking For

• Automotive service advisor experience preferred (1-5+ years)
• Automotive industry experience required
• Experience at an independent shop, dealership, or both
• Strong communication and customer service skills
• Organized and detail-oriented
• Comfortable using computers and shop management software
• Experience with Tekmetric is a plus
• Ability to multitask in a fast-paced environment
• Valid driver's license required

Schedule

• Typically Monday-Friday
• 30-40 hours per week
• Occasional Saturdays during busy periods

About Dialatire Automotive Service Center

We're more than just another repair shop. We're a family-owned business that's been serving Waterloo for more than two decades while building lasting relationships with both our customers and our employees.

Our team works in a modern facility equipped with Tekmetric, digital vehicle inspections, Hunter alignment equipment, and a steady flow of approximately 50 vehicles each week. We believe in treating employees with respect, providing opportunities for growth, and creating careers—not just jobs.

If you're looking for a workplace where your contributions matter and your career can grow, we'd love to hear from you.

Apply today and complete your initial screening with Paige to be considered