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Sales Assistant – Client Relations

Tom James Company

Tom James Companytomjamescompany.com

Sales Assistant – Client Relations

Posted 1 month ago

This job is still taking applications, but it's been up a while.

About the job

Tom James offers tailored clothing and personal styling. The Sales Assistant role focuses on client outreach, appointment setting, and relationship development, supporting sales efforts and maintaining client relations in a professional environment.

Requirements

  • Comfortable making outbound calls
  • Strong communication skills
  • Proficient in Microsoft Office
  • Able to learn new systems
  • Valid driver’s license

Qualifications

  • Experience in sales or client service
  • Strong organizational skills
  • Attention to detail
  • Self-motivated and professional
  • Able to lift 30 lbs

Full job description

Tom James specializes in custom clothing and personalized wardrobe services for men and women. We are seeking a proactive, relationship-focused Sales Assistant – Client Relations to work directly with a highly successful Sales Professional who ranks among the company’s top 5% in sales worldwide. With a large, established client base and significant potential for continued growth, this role will help drive sales through outreach, appointment setting, and relationship development. 

A key part of the position will be contacting current, less-active, and prospective clients to set appointments and maintain consistent engagement. The Sales Assistant may also accompany the Sales Professional on client visits to provide support and strengthen those relationships. As a representative of Tom James, the successful candidate should have a polished, professional presence and be comfortable interacting with a wide range of clients.

This role is best suited for someone who is independent, self-motivated, organized, and comfortable working with limited day-to-day supervision. The ideal candidate will ask questions, take initiative, follow through consistently, communicate effectively, and manage priorities while the Sales Professional is in the field.

This is a full-time, benefits-eligible position of 30+ hours per week, based on site in our Grafton, Massachusetts office.

Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications.


Responsibilities

Client Outreach & Appointment Setting

  • Make daily outbound calls to current, dormant, less-active, and prospective clients

  • Reconnect with established clients and help identify opportunities for future appointments

  • Schedule appointments and support consistent client follow-up

  • Use Tom James' proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals

  • Keep the Sales Professional informed of outreach activity, client responses, opportunities, successes, and challenges

  • Take ownership of follow-up and help ensure opportunities do not fall through the cracks

    • Client Relations

  • Communicate professionally and consistently with clients by phone, email, text, LinkedIn, and written correspondence

  • Provide follow-up regarding appointments, order status, promotions, and delivery scheduling

  • Help maintain regular communication with a broad and established client base

  • Build rapport with clients and represent Tom James in a polished, professional manner

    • Sales & Field Support

  • Assist with appointment preparation and post-appointment follow-up

  • Accompany the Sales Professional on selected client visits as needed

  • Help coordinate client meetings and scheduling

  • Pick up and deliver client items as requested

  • Represent Tom James professionally when interacting with clients in the field

    • Office Support

  • Deliver garments to and from the tailor

  • Complete bank deposits as needed

  • Maintain accurate client and activity information

  • Assist with other office and sales-support responsibilities as needed

    • Qualifications and Attributes

    Qualifications

  • Comfortable making outbound calls and initiating conversations with clients

  • Strong phone presence and professional communication skills

  • Able to work independently, prioritize responsibilities, and follow through without close supervision

  • Strong organizational skills and attention to detail

  • Comfortable asking questions, seeking clarification, and proactively communicating with the Sales Professional

  • Proficient with Microsoft Office, Google Docs/Sheets, and LinkedIn

  • Able to quickly learn and use new technology and proprietary computer systems

  • Previous experience in sales support, client service, appointment setting, business development, or relationship management preferred

  • Valid driver's license required

  • Ability to bend and lift up to 30 lbs.

    • The Person Who Will Thrive in This Role

    You may be a strong fit if you are someone who:

  • Is naturally proactive rather than waiting to be told what to do

  • Enjoys talking with people and building professional relationships

  • Is comfortable making a high volume of outbound calls

  • Can work independently and stay productive when working on your own

  • Knows when to take initiative and when to ask questions

  • Is persistent and comfortable following up

  • Communicates clearly and keeps others informed

  • Can manage multiple priorities and keep details organized

  • Takes pride in helping a successful sales professional grow and serve his client base

    • This is a full-time, benefits-eligible position of 30+ hours per week based in our Grafton, Massachusetts office.

    Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications.

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