Receptionist (Call Center Experience)
Latitude Inc
Latitude Inclatitudeinc.com
Receptionist (Call Center Experience)
Posted 4 months ago
This job is still taking applications, but it's been up a while.
About the job
A company seeking a professional Receptionist with call center background to be the first contact point, managing calls, visitors, and admin support in a fast-paced environment.
Requirements
- Call center experience
- Customer service skills
- Multiline phone proficiency
- Administrative support skills
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Reliable and organized
- Ability to handle fast-paced work
Full job description
Position Overview:
We are seeking a professional and customer-focused Receptionist with prior call center experience to serve as the first point of contact for our organization. The ideal candidate will be comfortable managing a high volume of incoming calls, providing exceptional customer service, and supporting administrative operations in a fast-paced environment.
Responsibilities:
- Answer and direct a high volume of incoming calls using a multi-line phone system
- Greet and assist visitors, clients, and vendors in a courteous and professional manner
- Transfer calls accurately and efficiently to appropriate departments
- Manage voicemail messages and ensure timely follow-up
- Schedule appointments and maintain calendars as needed
- Maintain reception area organization and professionalism
- Perform data entry and update customer information in CRM or internal systems
- Assist with administrative tasks such as filing, scanning, copying, and mail distribution
- Support internal departments with customer inquiries and documentation
- Maintain confidentiality of sensitive information
- Handle customer concerns calmly and escalate issues when appropriate
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