Front Desk Dental Administrator

Midtown Dental Group is looking for a friendly, organized, and reliable Front Desk Dental Administrator to join our team. The ideal candidate enjoys working with people, takes pride in creating a great patient experience, and can stay organized in a busy dental office.

This is a patient-facing role that combines customer service, scheduling, insurance coordination, and administrative responsibilities. We are looking for someone who is professional, detail-oriented, and able to work collaboratively with doctors, dental assistants, hygienists, and the administrative team.

Responsibilities

• Welcome patients warmly and provide an excellent front-desk experience
• Answer phones, respond to patient questions, and communicate professionally with patients
• Schedule, confirm, and manage patient appointments
• Manage the daily schedule and help maintain an efficient patient flow
• Review patient treatment plans and assist with scheduling recommended treatment
• Verify dental insurance eligibility and benefits
• Review patient balances, collect payments, and provide accurate financial information
• Present treatment fees and payment options to patients
• Follow up with patients regarding outstanding treatment, appointments, and balances
• Process insurance claims and assist with insurance-related patient questions
• Maintain accurate patient records and documentation
• Coordinate with the clinical team to ensure patients are prepared for their appointments
• Help reduce cancellations and open schedule time through effective patient communication and follow-up
• Assist with recalls, reactivation, and patient retention efforts
• Maintain a clean, organized, and welcoming front desk
• Follow office policies and procedures, including HIPAA and patient privacy requirements
• Work closely with the team to support the overall success of the practice

What We’re Looking For

• Previous dental front desk or dental administrative experience preferred
• Experience with Dentrix, Dentrix Ascend, Eaglesoft, or similar dental software is a plus
• Knowledge of dental insurance, eligibility, claims, and patient billing
• Strong customer service and communication skills
• Comfortable discussing treatment costs and financial arrangements with patients
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Professional, positive, and team-oriented attitude
• Reliable and punctual
• Comfortable learning new technology and office systems
• Ability to work independently while also collaborating with the larger team

Why Join Us?

• Supportive and collaborative dental team
• Opportunity to grow within a multi-location dental group
• Professional and patient-focused work environment
• Full-time and part-time opportunities available
• Parking available at select locations

Job Types: Full-time, Part-time

Benefits:

Medical, Dental, 401k, PTO, Bonuses

Compensation:

• $60,000-$80,000/year