General Manager Entertainment Venue

General Manager

We are seeking a General Manager to lead a high-volume, guest-facing entertainment venue and drive operational excellence, guest experience, safety, team development, and financial performance.

This is a hands-on leadership role for an experienced operator who can lead a customer-facing business, build a strong team, maintain a safety-first culture, and deliver results through people, process, and accountability.

General Manager Benefits and Compensation:

• Competitive salary
• Quarterly performance bonus opportunities
• Medical, dental, vision, and supplemental insurance plans
• Paid time off
• Parental leave
• Company holidays
• 401k retirement plan
• Employee Assistance Programs, including counseling, financial coaching, legal counseling, and mediation services
• Tuition reimbursement
• Referral bonus program
• Employee discounts
• Ongoing training and development programs
• Opportunity to grow with an innovative, multi-location organization

General Manager Requirements & Qualifications:

• 3 to 5 years of proven success as a General Manager in a customer-facing business
• Direct P&L ownership and experience driving EBITDA, profitability, labor, sales, and operational performance
• Strong ability to lead daily operations with an owner-operator mindset
• Proven success building, hiring, training, developing, and performance managing teams
• Experience leading hourly and salaried team members across operations, guest service, and facility execution
• Strong commitment to safety, compliance, operational standards, and guest experience
• Experience managing staffing levels, scheduling, payroll reporting, inventory, supplies, and daily operational reporting
• Ability to analyze KPIs, financial results, and P&L statements to identify gaps and improve performance
• Strong leadership communication skills with the ability to set clear expectations and hold teams accountable
• Experience resolving complex guest issues while balancing customer satisfaction, team impact, and financial results
• Ability to partner with senior leadership to execute business goals and continuous improvement initiatives
• Proven ability to maintain a clean, premium, well-run guest environment

General Manager Preferred Background & Skills:

• Bachelor’s degree preferred, or equivalent leadership experience in a customer-facing, operationally complex business
• Experience leading a high-volume entertainment, hospitality, recreation, fitness, attractions, retail, restaurant, or guest-facing venue
• Background growing group events, education programs, specialty revenue channels, or local market partnerships
• Experience improving customer satisfaction scores, referrals, employee retention, productivity, and safety audit results
• Strong local market awareness and ability to build community relationships
• Passion for developing people and creating an inclusive, high-accountability team culture