Client Service Manager

@ Gallagher Benefit Services
Gallagher Benefit Servicesgallagherbenefitservices.com

Client Service Manager

Austin, TX
Posted 2 days ago

About the job

Gallagher Benefit Services helps organizations create better workplaces through benefit strategies, wellbeing programs, and workforce advice, fostering support and growth in a collaborative, innovative environment.

Requirements

  • 3+ years client service experience
  • Life & Health License required
  • Ability to travel 25%
  • Proficiency in Microsoft Office
  • Strong communication skills

Qualifications

  • Bachelor's degree preferred
  • Insurance knowledge a plus
  • Financial acumen desired
  • Self-directed work style

Full job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we’re passionate about delivering exceptional service and building lasting relationships. As a Client Service Manager, you’ll manage a portfolio of small group accounts, ensuring clients receive the best possible solutions and support. You’ll play a key role in client retention, satisfaction, and growth while working in a collaborative and supportive environment. This is your opportunity to make a real impact and grow your career with a global leader in insurance and risk management.


How you'll make an impact

  • Manage a portfolio of small group accounts, ensuring their needs are met with care and precision.
  • Build and strengthen relationships with clients by providing exceptional ongoing support.
  • Lead the renewal process, delivering tailored solutions that meet client needs.
  • Identify opportunities to grow revenue by offering additional services and coverage.
  • Collaborate with the Production team to deliver high-quality, timely results.
  • Act as a trusted advisor, helping clients navigate their insurance and risk management needs.
  • Contribute to client retention, satisfaction, and overall business success.

About You

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Life & Health License required. Ability to travel up to 25% of the time. Proficiency in Microsoft Office.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being
  • Career development opportunities and ongoing learning
  • A collaborative, people-first culture with accessible leadership
  • The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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