Guest Service Support Expert

@ Marriott International, Inc
Marriott International, Incmarriottinternational,inc.com

Guest Service Support Expert

Pflugerville, TX
Posted 2 days ago

About the job

W Hotels, part of Marriott, creates memorable luxury experiences. This role supports food and beverage operations, ensuring smooth service and guest satisfaction. No prior experience needed, strong professionalism and physical ability are essential.

Requirements

  • Ability to stand or walk long periods
  • Physical ability to lift 25-50 lbs
  • Customer service mindset
  • Basic menu reading skills

Qualifications

  • High school diploma or G.E.D
  • No prior work experience required
  • Familiarity with food service environment preferred
  • Reliable and professional appearance

Full job description

Additional Information
Job Number26096132
Job CategoryFood and Beverage & Culinary
Location200 Lavaca St, Austin, Texas, United States, 78701VIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management
Pay Range: $17.15-$17.15 per hour
Tip Eligible: Y

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Show full description

Similar jobs in Pflugerville, TX

See all Guest Service Support Expert jobs