Junior User Support Specialist (Electronics)

@ Govcio LLC
Govcio LLCgovciollc.com

Junior User Support Specialist (Electronics)

St. Louis, MO
Posted 2 days ago

About the job

GovCIO hires for Service Desk role supporting US Coast Guard electronics, providing advice, troubleshooting, and maintaining hardware and software.

Requirements

  • Proficiency in Windows OS
  • Experience with mobile devices
  • Strong communication skills
  • Patience and empathy
  • Prior experience supporting enterprise service desks

Qualifications

  • High School diploma or equivalent
  • Secret clearance required
  • Ability to prioritize tasks
  • Work independently and in team
  • Current DoD 8570 IAT Level I cert

Full job description

Overview:

GovCIO is currently hiring for a Junior User Support Specialist for the Service Desk (SD) Electronics Team to provide essential technical support, hardware/software troubleshooting, and mobile device management for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position.

Responsibilities:
The Junior User Support Specialist will serve as a remote point of contact for technical support, mobile equipment administration, and remote connectivity troubleshooting. The role requires foundational technical problem-solving skills, excellent customer service, and the ability to resolve hardware, software, and network issues efficiently within established Service Level Agreements (SLAs) in a virtual team environment. Key responsibilities include:
  • Respond to customer questions and troubleshoot technical issues related to Electronics.
  • Ask questions and use problem-solving skills to route the ticket to the correct group within a large organization.
  • Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
    Open tech request site visits tickets.
  • Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
  • Install and configure software, and document internal procedures and FAQs.
  • Walk users through the use of our products or systems and provide follow-up communication to ensure resolution.
  • Open tech request site visits tickets.
Qualifications:

High School with 0 - 3 years (or commensurate experience)

Required Skills and Experience
  • Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.
  • Excellent verbal and written communication skills.
  • Patience and empathy to provide top-notch service and ensure user satisfaction.
  • Ability to prioritize tasks and handle multiple tickets simultaneously.
  • Ability to work independently and as part of a team.
  • Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
Clearance Required: Active Secret Clearance.
Preferred Skills and Experience
  • Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
  • Experience with ServiceNow (SNOW) or equivalent enterprise trouble ticketing software.
  • Experience working in a fast-paced call center or technical help desk environment.
Posted Salary Range: USD $17.36 - USD $26.92 /Hr.
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