Customer Service Representative Automotive

Our client, in the Automotive Industry is seeking an experienced Executive Referrals Manager to join there team. You will be responsible to support customers who have escalated their concerns directly to senior leadership, including executive teams and board members.

Job Title: Executive Referrals Manager

Location: Auburn Hills, MI

Pay Range: $49.93/HR

What’s the Job?

• Manage customer cases escalated to executive and senior leadership teams
• Review, investigate, and resolve complex customer concerns with professionalism and empathy
• Conduct detailed research using internal systems, tools, and processes
• Collaborate with dealership personnel and internal departments to develop effective solutions
• Coordinate with appropriate teams when cases need to be routed to other brands or regions
• Escalate issues to internal corporate partners when additional support or information is needed

What’s Needed?

• 2+ years of customer service experience in a contact center, dealership, or similar customer-facing environment
• Experience supporting premium automotive brands, luxury retail, or luxury hospitality customers
• Experience utilizing cloud-based CRM systems and telephony platforms
• Automotive industry experience is a plus
• Bachelors degree

What’s in it for me?

• Make a direct impact on customer satisfaction and brand reputation
• Work with executive-level escalations and complex problem-solving initiatives
• Collaborate with cross-functional teams across a global organization
• Great Company Culture & Completive salary

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.