9215 South Boulevard, Charlotte, NC 28273

Automotive Service Advisor / Writer

Annual Income Potential: $60,000 - $100,000 with Performance-Based Incentives

Previous Experience as a Service Advisor or in a Similar Customer-Facing Role Required

Excellent Training teaching you how to upsell!

Are you passionate about providing exceptional customer service in the automotive industry? At Scott Clark Nissan, we are looking for an Automotive Service Advisor / Writer who thrives on helping customers understand their vehicle needs and ensuring they receive top-notch service. If you enjoy working in a fast-paced environment and have a knack for communication, this could be the perfect opportunity for you.

Join us at Scott Clark Nissan and be a part of a team that values your contributions and supports your growth in the automotive industry!

Why Join Our Team:

• Highâ€'traffic dealership with strong customer demand
• Supportive management focused on helping you succeed
• Wellâ€'known reputation for honesty and customer care
• Clear career growth paths within a large automotive group
• Teamâ€'driven culture where your performance is recognized

Benefits:

• Annual income potential: $60,000 - $100,000 with performance-based incentives.
• Health, dental, and vision insurance.
• 401(k) Plan.
• Paid time off and holidays.
• Employee discounts on vehicle purchases and services.
• Ongoing training and development programs.
• Advancement opportunities within the dealership group

Responsibilities:

• You'll spend your days interacting with customers to assess their vehicle service needs.
• You'll prepare repair orders and communicate with technicians to ensure timely service.
• You'll provide customers with updates on their vehicle status and explain necessary repairs and costs and offer any special promotions
• You'll maintain accurate records of customer interactions and service recommendations.
• You'll work collaboratively with the service team to enhance customer satisfaction.

Requirements:

• Required: Previous experience as a service advisor or in a similar customer-facing role.
• Required: Strong communication and interpersonal skills.
• Required: Ability to work in a fast-paced environment.
• Required: Basic understanding of automotive systems and repairs.
• Preferred: Experience with automotive software and repair order systems.
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.